At blithequark, we're passionate about refreshing the world and making a difference. As a global community of innovative and dedicated employees, we're committed to delivering exceptional customer experiences through our iconic brands and expansive customer network. We're seeking a seasoned Director, Customer Solutions to join our North America Operating Unit (NAOU) Supply Chain & Customer Operations Team, driving revenue growth, improving efficiencies, and exceeding customer expectations.
As the customer-facing supply chain subject matter expert for key retailers, you'll champion system-wide competitively advantaged capabilities, drive customer satisfaction, and steward an improved System Service Performance. You'll collaborate with cross-functional teams, including NAOU Supply Chain, Finance, Retail Teams, and Bottlers to develop and execute joint Customer and blithequark initiatives that meet customer needs and drive business growth.
Externally, you'll coordinate and lead multiple weekly customer meetings to ensure top performance and address concerns. Internally, you'll extend consistent weekly/monthly stewardship of customer supply chain management, focusing on enhancing capability building initiatives, reviewing, and formulating effective action plans for NAOU system performance.
To succeed in this role, you'll need a strong background in customer-facing roles, sales operations, supply chain, and bottler relationship management. A bachelor's degree or equivalent is required, with an MBA or equivalent preferred.
To excel as a Director, Customer Solutions at blithequark, you'll need:
At blithequark, we're committed to nurturing an inclusive culture that supports continuous learning and growth. As a Director, Customer Solutions, you'll have opportunities to develop new skills, lean into new experiences, and advance your career. Our four key behaviors – curious, empowered, inclusive, and agile – will guide your journey as you drive business results and make a meaningful impact.
We're a global community of passionate employees who value diversity, equity, and inclusion. Our work environment is designed to support your well-being, with a range of medical, financial, and other benefits. We're committed to empowering each employee to prioritize their career development, build capabilities, and thrive in their role.
The pay range for this role is $134,800 - $165,200, with a base pay offered dependent on geography, job-related knowledge, skills, and experience. You'll also be eligible for an annual incentive reference value percentage of 30%, with a market-based competitive value for your role.
We offer a full range of benefits, including medical, financial, and other perks, dependent on the position. Our compensation package is designed to support your financial well-being and reward your contributions to our business.
If you're a motivated and experienced professional looking to drive customer satisfaction and business growth through supply chain excellence, we want to hear from you. Apply now to join our team as a Director, Customer Solutions and be part of a global community that's making a difference every day.
At blithequark, we're committed to being an Equal Opportunity Employer, and we welcome applications from diverse candidates. We believe that our culture is one of the reasons our company continues to thrive after 130+ years, and we're excited to have you join our journey.
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