Together we’re building a company that will endure and products people will love for generations to come. We believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own and Bring Yourself - serve as the foundation of our collaborative and dynamic culture. Whether it’s conducting a retrospective, participating in our bi-annual hack weeks, cranking out a new product feature, supporting our two PagerDuty brands, or doing our day to day work, Dutonians live and breathe these five values every day. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter. We’re building an inclusive workplace that represents the real, everyday people we support around the world. From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty. Why We Need You At PagerDuty, we believe that technology can transform how we work and how we do good. Our social impact function, PagerDuty.org, directs PagerDuty’s most important assets—our platform, funds, people, and voice—to support our customers and grantees in meeting urgent needs faster. We believe companies have a responsibility not just to shareholders, but to all stakeholders—employees, customers, investors, communities, and the environment. That’s why PagerDuty is formalizing an Environmental, Social and Governance (ESG) program. As PagerDuty’s first dedicated position focused exclusively on ESG and Sustainability, the ESG & Sustainability Director will lead the build out of an ESG program under the company-wide Social Impact function. A highly cross-functional role, the ESG & Sustainability Director will play a critical role to establish the direction and implement, measure, and report on PagerDuty’s ESG initiatives, in close collaboration across multiple departments and key internal stakeholders. This person will be responsible for monitoring the ESG landscape, evaluating how ESG trends and requirements will impact PagerDuty, and recommending and prioritizing key strategies, performance indicators, and programs to improve ESG and sustainability outcomes. The ESG & Sustainability Director will be both strategic and able to execute with independence, and will serve as the ESG reporting expert for the company. A key success factor for this role is interest and ability to bridge across industry sectors, cultures, and communities, and internally at PagerDuty, and to drive impact that is both integrated in and reflective of the business and the company’s holistic vision for social impact. What You’ll Do The ESG & Sustainability Director will define, build alignment for, and advance company-wide ESG and environmental sustainability goals. You will take the lead in defining the strategic vision and roadmap and drive alignment, execution, and reporting for this vision. Successful candidates will demonstrate a commitment to social and environmental impact and stakeholder engagement, and can operate and scale an entrepreneurial role within a high-growth company. ESG Strategy, Integration and Performance • Own the development of PagerDuty’s long-term ESG & Sustainability strategy and roadmap that is integrated with PagerDuty’s social impact strategy, company purpose, and business objectives • Work across a diverse group of stakeholders (Investor Relations, Legal, Finance, People and Places, Security, and Social Impact) to define goals for each business unit, and partner effectively to implement and track progress against these goals • Continuously monitor ESG developments, industry standards, and regulations that may affect the company, adapting the program as appropriate Measurement, Evaluation and Reporting • Apply relevant standards and frameworks (e.g. SASB, GRI, SDGs) to PagerDuty’s ESG and environmental sustainability effort; use data, benchmarks and insights from evolving ESG standards to evaluate company performance • Lead and coordinate company-wide tools for ESG measurement and monitoring; monitor compliance with ESG-related policies • Own reporting and tracking for ESG metrics and environmental sustainability • Partner with Investor Relations, Legal, Sales, and Communications teams to gather, verify, and prepare data for investor, customer, and board reports and presentations Operations and Cross-functional Management • Manage PagerDuty’s cross-functional ESG committee, including annual cadence for reporting and disclosures and financial planning for ESG and environmental sustainability investments; effectively manage outside consultants/vendors • Develop and implement stakeholder engagement and communications strategies to align stakeholder involvement with PagerDuty’s roadmap and progress Communications • Develop the overall narrative for PagerDuty’s ESG & Sustainability efforts in partnership with the Marketing team, including intern
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