Transforming Customer Experience at Target: Join Our Team as a Director of Guest Service Center
Target is a renowned brand, a Fortune 50 organization, and one of America's leading retailers. We're on the lookout for a seasoned leader to join our team as a Director of Guest Service Center, where you'll play a pivotal role in shaping the customer experience and driving business success. As a Director, you'll oversee our Target.com Guest Services team, providing strategic leadership and operational expertise to ensure exceptional service delivery.
About Us: Financial and Retail Services (FRS)
Our Financial and Retail Services (FRS) team is the backbone of our customer service operations, handling over 100 million contacts annually. We're committed to delivering outstanding guest experiences through remarkable service and support. At FRS, we foster a culture of dedication, inclusivity, and innovation, ensuring that every interaction is infused with the signature Target service that our guests and colleagues have come to expect.
Job Summary
As a Director of Guest Service Center, you'll lead a high-performing team of 100+ colleagues, driving operational excellence, and strategic initiatives to elevate the guest experience. You'll collaborate with cross-functional teams across Digital, Guest Experience, Enterprise Insights, Store Operations, Marketing, Supply Chain, Finance, Tech, and Distribution to develop effective solutions and strategies that enhance guest satisfaction, business performance, and team execution.
Key Responsibilities
- Lead an internal team of 6 to 9 Sr. Managers or Administrators and 100+ colleagues, responsible for guest contact servicing, resource planning, and organizational structure development.
- Drive operational excellence through process improvements, technology enablement, and strategic partnerships with internal stakeholders.
- Develop and execute solid operational strategies to achieve efficiency, cost savings, and improved guest experience.
- Foster a culture of innovation, guest-centricity, and inclusivity within the team, promoting a high-performing and connected work environment.
- Collaborate with Global Vendor Operations (GVO) to lead reengineered work, identify and drive global resource strategies, and ensure solid service execution.
- Manage costs, budgets, and financial performance, ensuring alignment with business objectives and targets.
Essential Qualifications
- Bachelor's degree or higher in any discipline.
- 10 to 15 years of total experience, with at least 8 years of leadership experience in driving large teams, managing multiple processes, and strategic initiatives in Retail, E-commerce, or Financial Services.
- Excellent communication, customer care, and relationship-building skills.
- Availability to work flexible schedules to meet the needs across time zones (24/7/365).
- Proven track record of driving significant business results and leading innovative initiatives.
- Strong analytical and reporting skills.
- Ability to motivate and influence large teams and stakeholders.
Preferred Qualifications
- MBA or equivalent.
- Experience in driving/supporting technology transformation projects in a service environment.
- Global resourcing experience.
What We Offer
At Target, we're committed to creating a work environment that's inclusive, innovative, and rewarding. As a Director of Guest Service Center, you'll have the opportunity to:
- Develop your leadership skills and expertise in a dynamic and fast-paced environment.
- Collaborate with cross-functional teams to drive business success and guest satisfaction.
- Enjoy a competitive compensation package and benefits.
- Participate in a culture of continuous learning and development.
- Work with a talented team of professionals who share a passion for delivering exceptional guest experiences.
Work Environment and Company Culture
At Target, we value diversity, equity, and inclusion. We strive to create a work environment that's welcoming, inclusive, and supportive of all colleagues. Our company culture is built on a foundation of respect, empathy, and teamwork, ensuring that every colleague feels valued and empowered to contribute their best work.
Compensation and Benefits
We're offering a competitive salary range of $35-$40 per hour, along with a comprehensive benefits package that includes:
- Medical, dental, and vision insurance.
- 401(k) retirement savings plan.
- Paid time off and holidays.
- Opportunities for career growth and development.
How to Apply
If you're a motivated and experienced leader looking to drive business success and guest satisfaction, we encourage you to apply for this exciting opportunity. To apply, please follow these steps:
- Read the official notification carefully on our website.
- Fill out the application form.
- Attach the required documents, including your qualifications certificate, mark sheets, passport-size photographs, and signature.
- Submit your application.
We can't wait to hear from you! Join our team and help shape the future of customer experience at Target.
Apply Now
Apply Now