Dispatch Follow-Up Representative

The Field Service Follow-Up Representative’s role and essential functions are to: • Provide courteous, efficient and helpful customer service. • Follow up on open/incomplete dispatches. • Support initiatives to improve office operations, call center performance, client services, and service network performance. • Help build and maintain good working relationships with clients, servicer network and peers. • Oversee, track and follow up on all dispatches to completion. • Provide office-wide support to all departments as needed. Responsibilities include taking inbound calls, making outbound calls, responding to tickets, etc. for all Service Operations. Specific responsibilities: Support Service Outsourcing Dispatch and network management. • Perform dispatch follow up. o Bring emails and follow-ups to a zero balance daily. • Remain logged into a phone queue during your scheduled shift. • Correctly use pause codes to track adherence. • Answer and handle calls within SLA. • Respond to and resolve tickets within SLA. • Facilitate great servicer relationships. o Servicer profile management. • Must be able to identify correct processes and implement according to the client you working on. • Attend staff meetings on a weekly basis. • Participate in ongoing interdepartmental training. • Work on special projects as assigned by leadership. • Reporting to the National Service Manager Position Requirements • 1 year minimum, 2-3 years preferred, experience in Customer Service Call Center environment, dispatching (Preferred) Administration a plus. • High school diploma or equivalent. • Technical skills: Skills including but not limited to MS Office Suite with focus on excel, web based applications, ticketing system, usage of general office equipment like soft phones ; general technical and mechanical understanding a plus. • Success factors: World-class customer service, remarkable work ethic, self-starter, go-getter, ability to work under pressure, takes ownership and responsibility, interested, invested, flexible, process oriented, excellent verbal and written communication skills, multi-tasking, interpersonal skills, attention to detail and follow-up, great attitude, patience, problem solving skills. Job Type: Full-time Pay: From $17.50 per hour Expected hours: No more than 40 per week Benefits: • 401(k) • Dental insurance • Health insurance • Health savings account • Life insurance • Paid time off • Vision insurance Schedule: • 8 hour shift Work Location: Remote Apply tot his job