Workplace Options is the largest independent provider of holistic wellbeing solutions, supporting individuals in becoming healthier and more productive. The Elder Care Consultant role involves assisting and communicating with individuals globally to provide exceptional service and support to employees and their families, focusing on locating resources and referrals in their community.
Responsibilities
- Assess the Employee’s needs through targeted questioning
- Obtain employee’s personal information and information on the individual needing care
- Provide a clear explanation of the issues/needs
- Obtain desired geographic location for resource search and any personalized criteria
- Provide top-notch customer service in written or verbal interactions with our clients and providers
- Perform research, utilizing our internal database, websites, and local organizations, in order to locate confirmed, matched resources that meet the client’s needs
- Perform quality assurance callbacks to our clients
- Contact businesses or private individuals by phone in order to provide confirmed/ matched resources to meet the Employee's needs
- Produce grammatically correct and error free cover letters and resource forms
- Maintain communication with clients and associated EAPs as required
- Any additional tasks pertinent to the position, as deemed appropriate by management
Skills
- Bachelor's Degree
- Strong written and spoken French and English communication skills
- Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service
- Proficient in conflict resolution skills
- Ability to organize and prioritize effectively
- Outstanding organizational, relationship-building and interpersonal communication skills
- Ability to maintain high quality work in all aspects of the position
- Experience working with the senior community
- A background in Social work, Senior Care, and/or Community Engagement
Benefits
- Paid Time Off
- Life Insurance
- Employer Pension Contribution
- Travel Reimbursement
- Extended healthcare
- Dental and vision benefits
- Life insurance
- AD&D and Long-term disability insurance
- Training/tuition reimbursement
- Gym Reimbursement
- Wellness rewards
- Access to EAP benefits and all WPO services
- Mentorship Program
- Employee exchange programme
- Comprehensive training provided for this position
Company Overview
Workplace Options is an employee wellbeing solution provider that provides practical support, emotional and physical support the employees. It was founded in 1982, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 1001-5000 employees. Its website is http://www.workplaceoptions.com/.
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