Wellfleet is a Berkshire Hathaway company that provides customer-centric accident and health insurance. The Enrollment Data Support Specialist is responsible for managing enrollment activities, data entry, and customer service for various Student insurance accounts.
Responsibilities
- Process manual and/or automated eligibility data into Enrollment and Claims systems accurately while meeting or exceeding productivity standards
- Follow Wellfleet standard enrollment processes and adhere to HIPAA privacy guidelines
- Work with Customer Service representatives, Account Managers, and clients to resolve escalated enrollment issues in a professional manner
- Resolve enrollment issues and variances arising during the enrollment process and billing periods
- Maintain plan-level data in Enrollment system that supports client website functionality, and audit client websites for correct functionality and messaging
- Document processes and procedures for Enrollment-related functions as required
- Coordinate with Account Managers the student selection and timing of e-mail blast campaigns
- Communicate issues, concerns etc. to supervisor
- Performs other duties as assigned
Skills
- Minimum of Associate degree
- Skilled in working with MS Office suite products, including Excel, Word, Outlook, and Access
- Knowledge of enrollment policies/regulations and the ability to interpret them in relation to specific incidents
- High level of organizational skills and abilities and strong attention to detail
- Ability to work independently while maintaining professional etiquette at all times
- Knowledge of data entry practices, principles, methods, and techniques
- Analytical and problem-solving skills
- Excellent verbal and written communication skills
- Ability to be flexible in prioritizing workloads to meet changing deadlines
- Ability to maintain strict confidentiality
- Bachelor's degree preferred
- Equivalent work experience may be substituted
Benefits
- Life, health and dental, vision, 401K retirement plan, short- and long-term disability coverage, flexible/dependent care spending account, tuition reimbursement
Company Overview
Wellfleet is an insurance company that provides accident and health insurance. It was founded in 1993, and is headquartered in Springfield, Massachusetts, USA, with a workforce of 201-500 employees. Its website is https://wellfleetinsurance.com.
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