Pace® Labs is one of the leading environmental testing labs in the United States, and they are seeking an Entry-Level Client Project Coordinator 1 to provide administrative support for the Project Management Team. This role involves acting as a liaison between project management and sample receiving, ensuring successful project setup and client communication.
Responsibilities
- Administrative work overseeing, reviewing, completing, and processing various project management forms, documents, databases, and related materials and information
- Acts as a liaison regarding client project needs and provides guidance and suggested actions to the rest of the Pace® team to ensure a successful project set up
- Directs client calls and requests to the appropriate project manager for follow-up
- Schedules and enters bottle orders into the container order system based on the client's sample needs
- Reviews login dashboard and updates information and confirmations as necessary
- Assists with developing or participating in project management or cross-functional project or program objectives, which include proposed budgets, timelines, materials, personnel, and other project requirements; receives direction and presents information to management
- Interprets and applies department policies and procedures, and assists with applicable laws, rules, and regulations; receives guidance with these areas as needed
- Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team
- Promotes and supports the overall mission of Pace® by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment
Skills
- Bachelor's degree in business administration, chemistry, biology, or a closely related field
- One (1) year of customer service experience
- Principles, practices, and techniques of customer service
- Computer applications and systems related to the work
- Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained
- Correct business English, including spelling, grammar, and punctuation
- Performing and providing professional-level customer service in a variety of markets
- Training others in policies and procedures related to the work
- Preparing functionals reports, correspondence, and other written materials
- Using initiative and independent judgment within established organizational and department guidelines
- Using tact, discretion, and prudence in working with those contacted in the course of the work
- Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities
- Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work
Benefits
- Medical
- Dental vision
- 401K retirement savings plan (100% vested immediately in the employer match)
- Life
- Disability and voluntary benefits
- Paid time off for holiday, sick and vacation days
- HSA
- Wellness program
- Flexible spending accounts
- Tuition reimbursement
- Employee Assistance program
- Parental leave
- Optional legal coverage
- ID theft
Company Overview
Pace® works with organizations of all types, providing the science to ensure our air, water, therapies, and more are safe for use. It was founded in undefined, and is headquartered in , with a workforce of 1001-5000 employees. Its website is https://www.pacelabs.com/.
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