Introduction to blithequark
blithequark is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a presence in multiple countries and a team of over 500,000 inspired and passionate individuals speaking more than 300 languages, blithequark is a force of good in supporting communities, clients, and the environment. Our company is built on a foundation of innovation, customer satisfaction, and employee growth, making us an ideal workplace for individuals who are passionate about making a difference.
About the Role
We are seeking an experienced Bilingual Canadian French/English Customer Expert to join our team of customer-focused professionals. As a Customer Experience Specialist, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond to their needs. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. This is a remote work opportunity, allowing you to work from the comfort of your own home and enjoy a better work-life balance.
Responsibilities
As a Customer Experience Specialist, your main responsibilities will include:
- Providing customer support to customers via telephone and/or Internet, including instant messaging and email
- Handling customer inquiries and resolving simple and basic support issues, such as address changes, processing orders, warranty, or billing/payment
- Providing customer support by phone, email, or instant message to business customers, serving as the primary contact for inbound customer issues
- Processing a high volume of customer inquiries regarding offered products and services and resolving a targeted percentage of those inquiries
- Troubleshooting customer problems, identifying the root cause of the problem, and using tools and resources appropriately to determine how to resolve customer problems
- Escalating more technical product-related issues to the proper Product Support department and following up on escalated issues with coaching and mentoring to learn appropriate solutions and expand overall knowledge
- Tracking and documenting inbound support requests and ensuring proper notation of customer problems or issues
- Updating customer information and ensuring accurate entry of contact information
- Meeting standards of the job, such as quality standards, adherence to schedule, and average handle time
- Providing guidance and/or mentoring to less experienced associates
- Performing other related duties as assigned
Qualifications
We are looking for fearless and inspired individuals who are passionate about delivering exceptional customer experiences. To be successful in this role, you should have:
- Ability to work remotely in a virtual team environment
- Excellent customer service skills that build high levels of customer satisfaction
- Fluency in both Canadian French and English
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Proficient in PC operation and navigation
- Demonstrated effective people skills and sensitivities when dealing with others
- Ability to work both independently and in a team environment
- Excellent communication skills, both oral and written
- Ability to work in a constantly changing and fast-paced environment
- Ability to stay composed and objective
- Organization and work prioritization skills
Work from Home Requirements
To work from home, you will need to meet the following requirements:
- Internet Requirements:
- Minimum subscribed download rate equal to or exceeds 15.0 Mbps
- Minimum subscribed upload rate equal to or exceeds 5.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
- Proof of internet speed required
- Clean and quiet workspace
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Experience Specialist, you will have access to:
- Paid training and development programs
- Opportunities for career advancement and professional growth
- A supportive and collaborative work environment
- Recognition and rewards for outstanding performance
- A comprehensive benefits package, including medical, dental, vision, and 401k
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and inclusive company culture. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. Our company culture is built on the values of:
- Respect and empathy for our customers and colleagues
- A commitment to excellence and continuous improvement
- A passion for innovation and creativity
- A focus on teamwork and collaboration
- A dedication to diversity, equity, and inclusion
Compensation, Perks, and Benefits
As a Customer Experience Specialist at blithequark, you can expect:
- Competitive wages and bonuses
- A comprehensive benefits package, including medical, dental, vision, and 401k
- Paid time off and holidays
- Employee wellness and engagement programs
- Opportunities for career advancement and professional growth
Conclusion
If you are a customer-focused and dynamic individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Experience Specialist at blithequark, you will have the chance to work with a talented team of professionals, develop your skills and knowledge, and contribute to the success of our company. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and become a part of the blithequark family!
Apply Now