At arenaflex, we're passionate about delivering exceptional customer experiences and providing innovative solutions to our policyholders. As a leading auto insurer in the United States, we're committed to fostering a diverse and inclusive work environment that empowers our associates to grow and thrive. If you're a motivated, solution-oriented, and empathetic professional with a passion for customer service, we invite you to join our team as an Experienced Bilingual Claims Service Specialist in our Lakeland, FL office.
**About arenaflex**
arenaflex is a leading provider of auto insurance solutions, dedicated to delivering exceptional customer experiences and providing innovative solutions to our policyholders. With a strong commitment to diversity and inclusion, we strive to create a work environment that empowers our associates to grow and thrive. Our team is passionate about making a positive impact on our customers' lives, and we're seeking like-minded professionals to join our ranks.
**Job Summary**
As an Experienced Bilingual Claims Service Specialist, you will play a critical role in delivering exceptional customer experiences and resolving claims efficiently. You will collect facts about accidents, investigate claim details, and collect statements from involved parties, all while providing outstanding customer service and support. If you're a motivated, solution-oriented, and empathetic professional with a passion for customer service, we invite you to join our team.
**Key Responsibilities**
* Collect facts about accidents, investigate claim details, and collect statements from involved parties
* Provide outstanding customer service and support to policyholders
* Make coverage and liability decisions based on claims liability experience
* Work comfortably and grow in a fast-paced, high-volume call center environment
* Explore new skills and openness to different career paths
* Collaborate with colleagues to resolve complex claims and provide exceptional customer experiences
**Essential Qualifications**
* Excellent verbal and written communication skills in English and Spanish
* 12+ months of claims liability-making coverage and liability decisions experience required
* In-office role – Must commute to 3535 W Pipkin Rd, Lakeland, FL 33811
* Experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction
* Solid computer multitasking skills
* Ability to work comfortably and grow in a fast-paced, high-volume call center environment
* Minimum of high school diploma or equivalent
**Preferred Qualifications**
* Associate's degree or higher
* Active Adjusters insurance license
* Eagerness to explore new skills and openness to different career paths
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced, high-volume call center environment
* Strong computer skills, including proficiency in Microsoft Office and other software applications
* Ability to work independently and as part of a team
* Strong attention to detail and organizational skills
**Career Growth Opportunities and Learning Benefits**
* As an Experienced Bilingual Claims Service Specialist, you will have the opportunity to grow and develop your skills and knowledge in a dynamic and supportive work environment.
* arenaflex offers a comprehensive training program to help you develop the skills and knowledge you need to succeed in your role.
* You will have the opportunity to work with a diverse team of professionals and learn from their experiences and expertise.
* arenaflex offers a range of career growth opportunities, including promotions, transfers, and lateral moves.
**Work Environment and Company Culture**
* arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive of our associates' needs.
* Our office is located in Lakeland, FL, and we offer a range of amenities and benefits to support our associates' well-being and productivity.
* We value work-life balance and offer flexible scheduling and remote work options to support our associates' needs.
* arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.
**Compensation, Perks, and Benefits**
* Salary: $23.45-$26.05 per hour / $47,250 - $52,490 annually commensurate to experience
* 10% Bilingual Differential
* $1,000 completion bonus after successfully completing training and orientation (around 6 months)
* 10% evening differential for applicable shifts
* 20% weekend differential for applicable shifts
* Hybrid role: Training 100% in-office (6-9 months); post-training 4 days a week in office and work from home 1 day a week
* Active Adjusters insurance license? You will be eligible for a $1,500 sign-on bonus! Ask your recruiter for more details!
* arenaflex offers a comprehensive benefits package, including:
+ Premier Medical, Dental, and Vision Insurance with no waiting period
+ Paid Vacation, Sick, and Parental Leave
+ 401(k) Plan
+ Tuition Assistance
+ Paid Training and Licensures
**Conclusion**
If you're a motivated, solution-oriented, and empathetic professional with a passion for customer service, we invite you to join our team as an Experienced Bilingual Claims Service Specialist in our Lakeland, FL office. At arenaflex, we're committed to delivering exceptional customer experiences and providing innovative solutions to our policyholders. We offer a comprehensive training program, career growth opportunities, and a range of benefits and perks to support our associates' well-being and productivity. Apply now to join our team and start growing your career with arenaflex!