At arenaflex, we're dedicated to empowering our customers to live active lifestyles by providing exceptional customer support and service. As a Bilingual Customer Care Representative, you'll play a vital role in helping our customers navigate our products and services, ensuring they have an outstanding experience with arenaflex.
**Join the arenaflex Family**
arenaflex is a leading company in the apparel, footwear, and accessories industry, connecting people to the lifestyles, activities, and experiences they cherish through our family of iconic outdoor, active, and workwear brands. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This purpose unites us and leads us to pursue our goals, together.
We believe that when you discover the difference between a career and a calling, you get so much more out of life. When those lines begin to blur, you start to limit yourself much less and start aiming for more. That's what we want for everyone who joins us at arenaflex. And frankly, that's what it takes to thrive here.
**How You Will Make a Difference**
As a Bilingual Customer Care Representative, you'll be the main point of contact for our customers, providing exceptional support and service through various mediums, including:
* Phone calls
* Email
* Live chat
* Social media
* Text messaging
Your responsibilities will include:
* Establishing customer needs by asking open-ended questions, active listening, and conveying empathy
* Linking product benefits to customer needs by researching, providing product information, and recommending a solution
* Processing product orders and providing prompt and efficient response and resolution to all customers' requests
* Maintaining effective communication with customers to provide ongoing information flow as it relates to sales, promotions, and problems to ensure accurate billings and shipments
**What's in it for You**
As a valued member of our team, you'll enjoy:
* A competitive salary
* Discounts on arenaflex products
* Comprehensive insurance coverage
* A comprehensive 401K program
* Paid time off
* Opportunities for career growth and professional development
* A dynamic and inclusive work environment that celebrates diversity and promotes belonging
**Skills for Success**
To succeed in this role, you'll need:
* One year of experience in a customer-facing role, preferably in a call center or customer service environment
* High school diploma or equivalent required; formal education and subsequent undergraduate/graduate degrees are nice to have, but we're most interested in your total experience and professional achievements
* Proficient computer skills with the ability to learn new software
* Strong communication and listening skills
* Attention to detail and ability to work in a fast-paced environment
* Ability to work overtime as needed to meet demand/schedule
* Fluency in a second language (English and Spanish preferred)
**Performance and Attendance**
Performance and attendance will be reviewed after six months of service, at which time you may be eligible for a promotion. We're committed to fostering a culture of belonging based on respect, connection, openness, and authenticity.
**VF Guiding Principles**
We live by five guiding principles:
* Live with Integrity
* Act Courageously
* Be Curious
* Act with Empathy
* Persevere
**Hiring Range**
The hiring range for this position is $15.20 USD - $19.00 USD per hour.
**Benefits at arenaflex**
We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401K program and paid time off. Detailed information on your benefits will be provided during the hiring process.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity/affirmative action employer of minorities, females, protected veterans, and the disabled. We're committed to providing equal opportunities in employment and treating our associates and applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.
**Ready to Apply?**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you. Apply now to join our team and start making a difference in the lives of our customers.