At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Bilingual Customer Service Representative, you'll play a vital role in helping us achieve this goal by providing top-notch support to our customers in both English and Spanish. If you're a customer-focused individual with excellent communication skills and a passion for delivering legendary service, we want to hear from you!
**About arenaflex**
arenaflex is a family-owned company that's been a leading distributor of shipping, industrial, and packaging materials in North America for over 30 years. With over 9,000 employees across 13 locations, we're committed to providing our customers with the best possible products and services. Our company culture is built on the values of teamwork, innovation, and customer satisfaction, and we're looking for like-minded individuals to join our team.
**Job Summary**
As a Bilingual Customer Service Representative, you'll be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. You'll communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
**Key Responsibilities**
* Process customer orders and inquiries in a collaborative call center using world-class technology
* Communicate with customers over phone, email, and chat
* Help customers navigate arenaflex's website and online ordering system
* Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
* Collaborate with team members to resolve customer issues and provide exceptional service
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
* Bilingual (English / Spanish) - fluent in both verbal and written forms
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks:
+ Best-in-class, clean, modern facilities
+ First-class fitness center and beautifully maintained walking paths
**Work Environment and Company Culture**
* Our Texas Branch is located at 2600 Rental Car Drive, DFW Airport, TX 75261
* We're a dynamic and fast-paced environment that's always looking for ways to improve and innovate
* Our company culture is built on the values of teamwork, innovation, and customer satisfaction
* We're a drug-free workplace and an EEO/AA Employer/Vet/Disabled
**Career Growth Opportunities and Learning Benefits**
* Opportunities for career growth and advancement within the company
* Ongoing training and development programs to help you grow professionally and personally
* Access to industry-leading technology and tools to help you succeed in your role
* Collaborative and supportive team environment that encourages learning and growth
**Compensation and Perks**
* Pay from $25 to $29 per hour with significant growth and earning potential!
* Includes $2 Shift Differential
* Comprehensive benefits package, including health insurance, 401(k), and paid time off
* Multiple bonus programs and opportunities for career growth and advancement
**How to Apply**
If you're a motivated and customer-focused individual with excellent communication skills and a passion for delivering legendary service, we want to hear from you! Apply now to join our team as a Bilingual Customer Service Representative and help us deliver exceptional experiences for our customers.