Experienced Bilingual Customer Service Representative – French and English Language Support Specialist for Unique Marketplace Environment

Welcome to blithequark: Where Extraordinary Meets Exceptional

At blithequark, every day is a journey into the extraordinary. From the rarest collectibles to the most unique items, our platform is a one-of-a-kind marketplace where buyers and sellers come together to experience the thrill of discovery. With a mission to become the world's most popular destination for special objects, we're not just a company – we're a community of passionate individuals driven by a shared vision.

As a growing, diverse, and sustainable scale-up, we live by our core values: taking ownership and driving impact, being open to change and feedback, and being passionate about our mission and our customers. If these values resonate with you, we invite you to join us on this exciting journey and be a part of something truly special.

About the Role: Bilingual Customer Service Representative

We're looking for a highly skilled and motivated Bilingual Customer Service Representative to join our team. As a key member of our customer service department, you will have the opportunity to engage and delight our broad variety of customers (sellers and buyers) by solving complex challenges and managing disputes and complaints. Your goal will be to ensure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media).

In this role, you will mediate between customers and find solutions that work for both parties. You will be the voice of blithequark, providing exceptional customer support and ensuring that our customers return to our platform on a regular basis. Your close customer contact will also provide valuable feedback on possibilities for improvements in our services, making you a crucial link between departments.

Key Responsibilities:

• Provide exceptional customer support via diverse channels (chat, email, phone, social media) to resolve customer queries and complaints in a timely and professional manner.
• Mediate between customers to find solutions that work for both parties, ensuring a positive experience for all.
• Collaborate with internal teams, including sales and experts, to improve the overall customer experience and provide feedback on service improvements.
• Utilize strong analytical and critical thinking skills to resolve complex customer issues and provide fitting solutions.
• Maintain a high level of professionalism and patience when interacting with customers, ensuring a positive and empathetic experience.
• Work effectively in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.

Who You Are:

To succeed in this role, you should be motivated by providing delight to our customers and have a passion for delivering exceptional customer support. You should be able to communicate clearly and effectively in both French and English, with strong written and verbal skills. Additionally, you should:

• Have previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-center, etc.).
• Be able to quickly switch between various customer channels like phone and email communications.
• Be able to positively interact with your team and other departments, fostering a collaborative and inclusive work environment.
• Be available to work 40 hours per week, with flexibility to work at least 2 weekends a month and on some public holidays.
• Be willing to commute to our Lisbon office and work in the office at least 2 days per week.

What We Offer:

In return for your hard work and dedication, we offer a competitive Annual Gross Base Salary of 18,000€-23,000€, depending on your level, competencies, and overall experience. You will also receive:

• Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network.
• A Work From Home Allowance to help with your monthly household bills.
• Commuting between your home and our office is covered by blithequark.
• An amazing office right in the centre of Lisbon, designed to inspire and connect.

Why You'll Love Working with Us:

At blithequark, we're committed to creating a work environment that is inclusive, collaborative, and empowering. You'll have the opportunity to:

• Create a visible impact by working at scale in a global organisation that serves millions of customers across 80+ categories.
• Learn and grow with us through our Learning & Development initiatives, which include clear development plans and mentorship programmes designed to support your career progression.
• Be part of a culture of connection, where we foster an inclusive and queer-friendly work environment, committed to making every team member feel welcomed and empowered.
• Celebrate life's moments with us, including a €100 Catavoucher, birthday celebrations, and extra time off for significant work anniversaries and life events.

Our Offices and Way of Working:

Our vibrant offices in Amsterdam, Paris, and Lisbon are designed to inspire and connect. Most team members are within commuting distance of one of our offices and enjoy the flexibility of a hybrid work model. This means that you will be in the office 2 out of 5 days (40% of your working time) to collaborate and connect with your colleagues.

Interested?

If you're excited about this role and think you have what it takes to join our team, please apply directly with an English CV and cover letter. By submitting your application, you agree to blithequark's Applicant Privacy Policy. Don't worry if your past experience doesn't align perfectly with every qualification in the job description – we encourage you to apply anyway. You may be just the right candidate for this or other roles.

We can't wait to hear from you and explore how you can join us on this exciting journey. Apply now and become a part of the blithequark team!

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