Introduction to blithequark
Imagine being part of a pioneering organization that is boldly innovating to create trusted solutions that detect, predict, and prevent disease. At blithequark, we are dedicated to advancing cardiac care and making a difference in patients' lives. Our mission is to deliver better data, better insights, and better health for all, and we are looking for talented individuals to join our team. As a Customer Care Advocate, you will play a vital role in providing outstanding support to patients and providers, ensuring that their needs are met with sensitivity, urgency, and exceptional customer service.
About the Role
As a Customer Care Advocate at blithequark, you will be responsible for providing an exceptional call experience to patients and providers, educating and supporting them throughout the device wear process. You will function as a liaison between the patient and the business, ensuring that all requests are completed efficiently and effectively. Our Customer Care Advocates are the face of our organization, and we are looking for individuals who are passionate about delivering exceptional customer service, working in a fast-paced environment, and contributing to the success of our team.
Key Responsibilities
- Provide superior customer care by troubleshooting customer/patient issues relating to products, services, and patient enrollment
- Respond to inquiries, complete various daily tasks, and provide verbal and written information to external and internal customers and accounts
- Maintain a positive attitude and working relationship with all customers, patients, and blithequark associates
- Ensure CRM compliance, process, and documentation
- Manage tickets and emails in a timely and efficient manner
- Participate in inbound and outbound call work as assigned
- Ability to manage meetings and training in a Zoom environment on camera
Essential Qualifications
To be successful in this role, you will need to have:
- Minimum of 2+ years of customer service experience in a high-volume environment (60+ activities per day)
- Experience in a fast-paced patient or healthcare provider-focused environment is preferred
- Proficient with Microsoft Office, especially Outlook, Word, Excel, and PowerPoint
- Experience with Customer Relationship Management software, such as Salesforce.com, is preferred
- Demonstrated ability to understand and meet individual-level metrics assigned
- Must be flexible, able to adapt quickly and positively to change, and able to manage a fast-paced growth company environment
- Convincing evidence of great customer service via phone, email, fax, or web modalities
- Demonstrated commitment to helping people and resolving issues requiring independent thinking and sound judgment skills
- Strong commitment to quality and attention to detail
- Demonstrated patience and professionalism in stressful situations
- Strong verbal and written English communication skills, with a typing speed of 40 WPM
Preferred Qualifications
While not essential, the following qualifications are preferred:
- Experience in healthcare/medical device companies (non-insurance based)
- Previous experience working in a remote or home office environment
- Familiarity with HIPAA and privacy requirements, including security of the environment for the home office
- Experience with multitasking and managing multiple priorities
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Care Advocate, you will have access to:
- Ongoing training and development opportunities to enhance your skills and knowledge
- Opportunities for career advancement and professional growth
- A collaborative and supportive work environment that encourages innovation and creativity
- Unlimited access to LinkedIn Learning classes to support your ongoing learning and development
Work Environment and Company Culture
Our work environment is fast-paced, collaborative, and dynamic. We are a team-oriented organization that values diversity, inclusion, and respect. As a Customer Care Advocate, you will be working from home, and we require that you have:
- High-speed internet with a minimum upload capacity of 50 MBPS and download capacity of 150 MBPS
- A secure and dedicated workspace with a desk and two monitors
- A plug-in directly to the home internet router for network stability
Compensation, Perks, and Benefits
As a full-time employee of blithequark, you will be eligible for a competitive compensation package, including:
- Excellent benefits, including medical, dental, and vision insurances (all of which start on your first day)
- Health savings account employer contributions (when enrolled in high deductible medical plan)
- Cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts)
- Travel reimbursement for medical care
- Noncontributory basic life insurance and short/long term disability
- Emotional health support for you and your loved ones
- Legal, financial, identity theft, pet, and child referral assistance
- Paid parental leave, paid holidays, travel assistance for personal trips, and PTO
- 401(k) with company match and an Employee Stock Purchase Plan
- Pet insurance discount and unlimited access to LinkedIn Learning classes
Conclusion
If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. As a Customer Care Advocate at blithequark, you will be part of a dynamic team that is dedicated to making a difference in the lives of patients and providers. Join us on our mission to deliver better data, better insights, and better health for all. Apply now and take the first step towards a rewarding and challenging career with blithequark.
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