Join Asurion, a Leader in Global Tech Solutions, and Revolutionize Your Career
For over 20 years, Asurion has been at the forefront of the tech solutions industry, providing innovative and effective solutions to keep consumers connected. With a commitment to exceptional customer service and a passion for empowering employees, Asurion is the perfect place for customer-focused and sales-driven individuals to grow their careers. As a Customer Care and Sales Representative, you will play a critical role in delivering top-notch service to our 300 million customers and selling cutting-edge Connected Home products and tech support solutions.
About the Role: Serve, Solve, and Sell!
As a Customer Care and Sales Representative at Asurion, you will be responsible for providing remote support to customers, resolving their inquiries about lost or damaged devices, and addressing their issues in a timely and professional manner. You will also have the opportunity to sell our Connected Home products and other offerings to customers on every call, engaging with them to understand their technology needs and providing personalized solutions.
Key Responsibilities:
- Provide exceptional customer service and support to customers via phone, resolving their inquiries and issues in a timely and professional manner.
- Engage with customers to understand their technology needs and sell Connected Home products and other offerings that meet their requirements.
- Troubleshoot problems and find resolutions to customer issues, demonstrating a dedication to customer satisfaction.
- Identify and upsell new products and solutions based on customer needs, showcasing your ability to listen and understand customer requirements.
- Work an assigned training and production schedule that aligns with business needs, demonstrating flexibility and a willingness to adapt.
- Meet and exceed sales targets, leveraging your sales experience and technical aptitude to drive results.
What We Require: Essential Qualifications
To succeed as a Customer Care and Sales Representative at Asurion, you will need:
- A high school diploma or GED.
- At least 6 months of previous customer service experience, preferably in a call center environment.
- A minimum of 6 months to 1 year of sales experience, demonstrating your ability to engage with customers and drive sales results.
- Technical aptitude to pass our readiness assessment, showcasing your ability to learn and adapt to new technologies.
- Flexibility to work all shifts as required, including evenings, weekends, or holidays.
- Willingness to submit and pass a pre-employment background investigation and drug screen.
- A distraction-free workplace that meets our ergonomic standards, with a hard-wired internet connection (Wifi or Hotspots are not allowed) and minimum internet speed requirements (10 Mbps download speed / 5 Mbps upload speed).
Skills and Competencies for Success
To excel in this role, you will need:
- Patience and exceptional listening skills, allowing you to understand and address customer needs effectively.
- The ability to identify, understand, and upsell new products and solutions based on customer requirements.
- A dedication to troubleshooting problems and finding resolutions, demonstrating a commitment to customer satisfaction.
- Confidence in multitasking, handling multiple customer interactions simultaneously while maintaining a high level of quality.
- A "challenge accepted" attitude, embracing the opportunity to grow and develop in a fast-paced and dynamic environment.
Career Growth Opportunities and Learning Benefits
At Asurion, we are committed to empowering our employees to grow and develop their careers. As a Customer Care and Sales Representative, you will have the opportunity to:
- Develop your sales and customer service skills, leveraging our comprehensive training programs and ongoing coaching.
- Advance your career through our Pay Per Experience compensation model, which rewards your experience and performance.
- Join a dynamic and collaborative work environment that values team success and encourages innovation.
Work Environment and Company Culture
At Asurion, we pride ourselves on creating a fun and casual work environment that is both rewarding and collaborative. As a Work from Home Customer Care and Sales Representative, you will enjoy:
- A flexible and autonomous work environment, allowing you to work from the comfort of your own home.
- A comprehensive benefits package, including medical, dental, and vision health coverage, vacation time, holiday pay, and a 401k plan.
- A culture that values team success and encourages collaboration and innovation.
Compensation, Perks, and Benefits
As a Customer Care and Sales Representative at Asurion, you can expect:
- A competitive hourly rate, with average earners making $20 per hour and top 10% earning $28.50 per hour.
- The opportunity to earn more through our Pay Per Experience compensation model, which rewards your experience and performance.
- A comprehensive benefits package, including medical, dental, and vision health coverage, vacation time, holiday pay, and a 401k plan.
Join Our Team and Revolutionize Your Career
If you are a customer-focused and sales-driven individual looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role. With Asurion's commitment to exceptional customer service and employee empowerment, you will have the opportunity to grow and develop your career in a dynamic and collaborative environment. Don't miss out on this chance to join our team and revolutionize your career - apply today!
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