Welcome to blithequark
Imagine working for a company that values its people above all else, where you can maximize your talents, contribute to a collaborative work environment, and enjoy a comprehensive benefits package. Look no further than blithequark, a leading provider of innovative technology solutions that help keep consumers connected. With a strong presence in the industry, blithequark is now accepting applications from talented individuals in Alabama, Georgia, Mississippi, Louisiana, and South Carolina to join our team as a Customer Care and Sales Representative.
Job Overview
As a Customer Care and Sales Representative at blithequark, you will play a vital role in maintaining exceptional customer service while providing support for customers' inquiries about lost or damaged devices and resolving customer issues. You will also be responsible for selling our Connected Home product and other offerings to customers on every call, engaging with them to understand their technology needs and selling protection/tech support solutions. If you have a passion for customer service, sales, and technology, we encourage you to apply for this exciting work-from-home opportunity.
Key Responsibilities
- Evaluate and assist with customer concerns in a professional and respectful manner
- Sell blithequark's smart home and other products on every call, meeting sales activity goals and objectives
- Explain device capabilities, wireless carrier data product offerings, and company policies to customers
- Meet goals and grow from feedback and coaching, continuously improving your performance and skills
- Escalate calls to the appropriate tier of customer service function when needed, ensuring seamless issue resolution
Requirements and Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- High school diploma or equivalent
- Customer service experience and a desire to upsell to customers
- Ability to retain knowledge and learn product information and customer information
- Attention to details, providing care and attention to every customer issue
- Friendly, professional, and respectful demeanor, with the ability to project a warm and friendly tone
- Flexible and adaptable, with the ability to meet the needs of each customer and business needs
- Organized and able to multitask with speed and accuracy
- Strong problem-solving skills, with the ability to efficiently resolve issues and meet customer expectations
- Dedicated and reliable, with a strong track record of attendance and performance
- Ability to spend 4-8 hours per day sitting and working at a computer in a call center environment
- Computer literacy, with the ability to type 25-35 words per minute and learn call center software
- A passing hiring assessment, including soft skill scenario modeling and product knowledge
- Working knowledge of multiple hardware platforms and operating systems, including Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment, and applications
- Bilingual skills are a plus
Preferred Qualifications
While not required, the following qualifications are preferred:
- Previous experience in a sales or customer service role, with a proven track record of meeting sales activity goals and objectives
- Technical expertise in mobile devices, wireless technology, and connected home products
- Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing situations and priorities
Work Environment and Company Culture
At blithequark, we value team success and create a rewarding and collaborative work environment where each employee can maximize their talents and contributions. We provide a fun and casual work environment, comprehensive benefits package, and opportunities for career growth and development. Our company culture is built on the following principles:
- Put Customers First: We prioritize our customers' needs and strive to provide exceptional service and support
- Play A Team Sport: We work together as a team, collaborating and supporting each other to achieve our goals
- Take Ownership: We take responsibility for our actions and outcomes, owning our mistakes and learning from them
- Collaborate and Then Commit: We work together to make decisions and commit to our actions, ensuring seamless execution and delivery
- Reach Full Potential: We strive to reach our full potential, continuously learning and improving our skills and performance
Compensation and Benefits
As a Customer Care and Sales Representative at blithequark, you can expect to earn a competitive hourly rate, with top performers bringing in up to $28+ per hour. Our compensation package includes:
- Guaranteed minimum pay of $18 per hour
- Pay Per Experience model, where you get paid for each completed conversation with a customer
- Affordable medical, dental, and vision benefits program, with some plans averaging under $20 per paycheck for single coverage
- Comprehensive benefits package, including vacation time, holiday pay, and 401k plan
Work at Home Requirements
To work from home as a Customer Care and Sales Representative at blithequark, you will need to meet the following requirements:
- Distraction-free workplace, ergonomically set to meet our company's standards
- Minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed
- Hard-wired internet connection (Wifi or Hotspots are not allowed)
Conclusion
If you are a motivated and customer-focused individual with a passion for sales and technology, we encourage you to apply for this exciting work-from-home opportunity at blithequark. With a competitive compensation package, comprehensive benefits, and opportunities for career growth and development, this is an ideal role for those looking to take their career to the next level. Apply now to join our team and start making money moves with blithequark!
Apply Now