At arenaflex, we're revolutionizing the lives of people with disabilities by providing individually configured, medically necessary mobility products and services. As a leading provider of Complex Rehabilitation Technology, we're committed to cultivating an inclusive work environment based on open dialogue, active listening, and ongoing definitive actions. Our diverse workforce is the backbone of our success, and we're seeking a talented Customer Care Intake Representative I to join our team.
**Job Purpose:**
As a Customer Care Intake Representative I at arenaflex, you'll play a vital role in ensuring that our customers receive outstanding and professional service. Your primary responsibility will be to process medical supply orders accurately and efficiently, while promoting a positive customer experience. You'll be the first point of contact for our customers, and your exceptional communication skills will make all the difference in building trust and loyalty.
**Key Responsibilities:**
* Answer incoming calls, handle incoming faxes, and triage inquiries to ensure that the appropriate person receives the call.
* Communicate with clients personalized information related to their insurance qualifications, coverage, deductibles, and any financial responsibility they might have.
* Process new orders intake, including full and accurate insurance verifications and gross margin checks (by conducting research of related products on vendor websites).
* Request, collect, and review order documents, including Certificate of Medical Necessity (CMN), Letter of Medical Necessity (LMN), and chart notes.
* Facilitate communication between the customer, third-party payers, distributors, doctors, nurses, case managers, and others to complete the customer's initial order.
* Communicate with the MSAMs/ISRs on the status of an order. If applicable, may step in and upload order files.
* Collect and process payments for out-of-pocket amounts prior to product shipment.
* Utilize arenaflex Leadership Principles to perform the job with integrity, compliance, and values consistent with arenaflex's mission.
* Adhere to employee or customer confidentiality and comply with arenaflex's policies and federal regulations.
* Provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority.
**Required Qualifications, Skills, and Experience:**
* High School diploma/GED required.
* Minimum one (1) year of experience in insurance eligibility verification.
* Minimum one (1) year of experience in calculating deductibles and coinsurance for primary and secondary policies.
* Background in Medicaid, Medicare, and Private Insurance.
**Preferred Competencies and Qualifications:**
* Associates degree in a relevant field.
* Ability to work in a fast-paced environment and juggle multiple priorities.
* Ability to think quickly, assess a situation, and make a sound decision.
* Solid written and verbal communication, listening, organization, and priority setting skills.
**Physical Work Requirements:**
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Frequent use of hands, wrists, fingers associated with using computer equipment.
* Prolonged periods of time working at a desk and/or on a computer.
* Occasionally move and reach with arms and hands.
* Ability to lift/move up to 10 pounds.
**Why Join arenaflex?**
At arenaflex, we offer a competitive compensation package, including:
* Medical, dental, and vision insurance
* Short-term and long-term disability
* 401k
* Life insurance
* And more!
We're an equal opportunity employer, committed to creating a workplace that reflects the communities we serve. We strive for a workplace that is inclusive, diverse, and free from discrimination. arenaflex is a drug-free workplace, and candidates are required to pass a drug test before beginning employment.
**What We Offer:**
* A dynamic and supportive work environment
* Opportunities for career growth and professional development
* A comprehensive benefits package
* A chance to make a real difference in the lives of people with disabilities
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.
**Contact Us:**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
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