At arenaflex, we're passionate about revolutionizing the way restaurants adapt, take control, and get back to what they do best: building the businesses they love. As a Customer Care Tax Expert - Payroll Specialist, you'll be at the forefront of delivering exceptional customer experiences, leveraging technology, and driving innovation to reduce customer friction. If you're ready to make a change and join a dynamic team that values diversity, equity, and inclusion, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of restaurant platform solutions, empowering restaurants to adapt, take control, and thrive in a rapidly changing industry. Our commitment to innovation, customer satisfaction, and employee well-being has earned us a reputation as a trusted partner in the restaurant industry.
**Job Summary**
As a Customer Care Tax Expert - Payroll Specialist, you'll be responsible for providing exceptional customer service, resolving payroll tax issues, and collaborating with internal teams and tax agencies to ensure accurate and timely payroll tax filings and payments. If you have a passion for delivering outstanding customer experiences, a strong understanding of payroll taxes, and excellent problem-solving skills, we encourage you to apply.
**Key Responsibilities**
* Research and resolve payroll tax issues raised by internal stakeholders and customers in a timely and efficient manner
* Assist customers with tax-related questions through inbound warm transferred phone calls and inbound customer emails
* Work with internal operations teams and tax agencies to obtain accurate payroll tax account information, ensuring accurate and timely payroll tax filings and payments
* Assist customers with identifying their payroll tax jurisdiction account information and making routine updates as needed to ensure timely filing and payment of payroll tax obligations
* Review and assist employers with reconciling payroll tax liability debits/credits to their bank accounts
* Identify and resolve root cause discrepancies and recommend process improvements to reduce tax issues and improve payroll tax filing efficiencies
* Collaborate with customers to complete Third-Party Agent (TPA) setup
* Correspond with tax agencies regarding tax notices, inquiries, tax penalty abatements/waivers, and tax clearances
* Assist in monthly, quarterly, and annual tax filings and participate in special projects and/or other duties assigned
**Essential Qualifications**
* 2+ years of experience in a role responsible for customer satisfaction and championing the customer experience
* 2+ years of prior payroll service bureau experience and knowledge of payroll taxes, including federal, state, local, and paid family leave
* Strong critical problem-solving, customer communication, organizational, and influencing skills
* Experience working with sensitive/confidential information
* Proficient in Microsoft Excel and Google Suite
**Preferred Qualifications**
* MasterTax Experience
* FPC or CPP certification
* Associates or Bachelor's Degree
**Our Total Rewards Package**
At arenaflex, we strive to provide competitive compensation and benefits programs that attract, retain, and motivate the best and brightest people in our industry. Our total rewards package includes:
* Competitive salary
* Comprehensive benefits program
* Opportunities for career growth and professional development
* Flexible work environment
* Recognition and rewards for outstanding performance
**Work Environment and Company Culture**
arenaflex is committed to creating an inclusive and accessible work environment that values diversity, equity, and inclusion. We believe that our employees are our secret ingredient, and when they're empowered to succeed, arenaflex succeeds. Our company culture is built on the principles of authenticity, inclusivity, high standards of respect and trust, and leading with humility.
**How to Apply**
If you're ready to make a change and join a dynamic team that values diversity, equity, and inclusion, we encourage you to apply. Please submit your application today, and let's start a conversation about how you can contribute to our mission to revolutionize the restaurant industry.
**Don't Hesitate, Apply!**
We value a great attitude and a willingness to learn above all. Don't worry if you don't meet every single requirement. Submit your application today, and let's start a conversation about how you can contribute to our mission to revolutionize the restaurant industry.