At arenaflex, we're passionate about creating a workplace environment that values hard work, commitment, and growth. As a leading retailer in the sporting goods and outdoor industry, we're dedicated to making it easier for everyone to enjoy more sports and outdoors. Our Purpose is at the heart of everything we do, and we're looking for talented individuals to join our team as Customer Care Team Members.
**About arenaflex**
arenaflex is one of the nation's largest sporting goods and outdoor retailers, with a rich history spanning over 80 years. We're proud of our commitment to creating experiences for our customers and our team members alike. With more than 22,000 team members, we're a dynamic and inclusive organization that values diversity, equity, and inclusion. Our culture is built on the principles of hard work, commitment, and growth, and we're excited to welcome like-minded individuals to our team.
**Job Summary**
We're seeking experienced Customer Care Team Members to join our part-time work-from-home team. As a Customer Care Team Member, you'll be responsible for providing exceptional customer service through multiple channels, including phone, email, and chat. You'll be the face of arenaflex, and your primary goal will be to ensure that every customer interaction is positive, informative, and resolves their issue efficiently.
**Responsibilities**
As a Customer Care Team Member, you'll be responsible for:
* Answering incoming customer contacts (calls, chats, emails) in a professional manner
* Responding to customer inquiries through multiple channels, as needed
* Researching and troubleshooting problems and providing resolutions by using available resources
* Providing customers with product and service information
* Identifying and escalating priority issues
* Following up with customers, when necessary
* Documenting customer contacts, as required
* Developing a thorough understanding of arenaflex policies, procedures, and safety rules
**Requirements**
To be successful in this role, you'll need:
* High school diploma or equivalent required
* 6+ months experience in a customer service-related role required
* Experience in an Omni Channel Contact Center environment preferred
* Previous Work-at-Home experience preferred
* Strong written and verbal communication skills, with the ability to interface effectively with individuals, both internally and externally
* Ability to maintain the customer's perspective as a driving force behind activities
* Strong analytical, problem-solving, and creative thinking skills
* Ability to effectively prioritize workload in a fast-paced, frequently changing environment while remaining detailed and organized
* Proficiency with relevant computer applications (e.g., Google Chrome, Oracle Service Cloud, Order Management System, Workday, Kronos)
* Ability to toggle multiple web browsers, with dual monitors
* Excellent keyboarding skills
* Self-motivated and able to work independently and within a team setting
* Knowledge of customer service principles and best practices
* Familiarity with arenaflex's product lines preferred
* Bilingual (Spanish and English speaking) a plus
**Home Office Requirements**
To work from home, you'll need:
* Internet: Broadband internet connection (Cable, DSL, or Fiber) must be in place before starting. No wireless internet connections may be used (the computer must be connected via a wired, network connection to either a hub or directly to a broadband modem)
* Speed: Minimum download speed of 5.0 MBPS (preferably 75+)
* At least 4 GB of available RAM
* Data Usage: 1024 GB (1 Terabyte)
* Hardware: 1 compatible headset, two monitors, keyboard, mouse, ethernet cord, and a computer system will be provided
* Environment: Work atmosphere must be free from noise, including but not limited to; televisions, audio equipment, pets, children, etc.
**Physical Requirements & Attendance**
To perform the duties of this role, you'll need:
* Acceptable level of hearing and vision
* Adhere to company work hours, policies, procedures, and rules governing professional staff behavior
* Available to work weekends and all holidays except for Christmas Day
**Equal Employment Opportunity**
arenaflex is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.
**Why Join arenaflex?**
As a Customer Care Team Member at arenaflex, you'll enjoy:
* Competitive compensation and benefits package
* Opportunities for career growth and development
* Collaborative and inclusive work environment
* Recognition and rewards for outstanding performance
* Flexible work arrangements, including part-time and work-from-home options
* Access to exclusive discounts and perks
* Opportunities to make a difference in the lives of our customers and team members
**How to Apply**
If you're passionate about delivering exceptional customer service and are looking for a dynamic and inclusive work environment, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!