Introduction to blithequark and the Role
At blithequark, we are passionate about delivering exceptional customer experiences and empowering our teams with the knowledge and skills necessary to excel in their roles. As a leader in our industry, we recognize the importance of continuous learning and development, and we are seeking an experienced Customer Facilitator to join our Sales Customer Training department. This is a unique opportunity to leverage your technical expertise, training experience, and passion for adult learning to drive business growth, strengthen brand loyalty, and facilitate profitable growth.
Key Responsibilities
As a Customer Facilitator at blithequark, you will play a critical role in delivering technical training and content, developing engaging learning experiences, and partnering with leadership to identify development needs and skill gaps. Your key responsibilities will include:
- Delivering, generating, and supporting technical training and content, technician videos, and product-based curriculum and eLearning development to enhance customer experience and drive business growth
- Establishing effective working relationships with stakeholders to identify development needs, skill gaps, and ensure program designs are engaging learners and meeting business objectives
- Designing and delivering useful and engaging training programs for servicers, designed to strengthen brand loyalty and facilitate profitable growth
- Partnering with leadership to gain knowledge of industry work situations requiring training, and to better understand changes in policies, procedures, regulations, business initiatives, and technologies
- Selecting or developing teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference workshops to support adult learning principles
- Conducting training sessions covering specified areas, and reporting on the progress of technicians and market managers under guidance during training periods
- Maintaining trainee records, facilitating night classes as needed, and delivering remedial or follow-up training as well as recurrent skills enhancement training
- Developing actionable training plans with minimum direction needed, and creating timelines and project schedules to ensure successful project execution
- Developing and deploying all training materials, ensuring the needs of the business are met, and reporting KPI's, strengths, and opportunities on a regular schedule
Essential Qualifications
To be successful in this role, you will need:
- A Bachelor's degree in a related field, or an equivalent combination of education and experience
- 2+ years' training experience, with a proven track record of delivering technical training and content
- 5 years of experience leveraging technology for major appliance, HVAC, electrical, and other apartment industry expertise troubleshooting
- Exceptional written, verbal, and interpersonal communication skills, with the ability to engage and motivate adult learners
- Excellent technical skills, with proficiency in Microsoft Office (Word, Excel, PowerPoint), and the ability to become proficient in multiple technical systems
- Excellent facilitation and coaching skills, with the ability to 'learn on the fly' and adapt to changing business needs
Preferred Qualifications
While not essential, the following qualifications are preferred:
- EPA Universal certification, demonstrating your expertise and commitment to environmental sustainability
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees, and we offer a range of career growth opportunities and learning benefits, including:
- Ongoing training and development programs, designed to enhance your technical expertise and leadership skills
- Opportunities for career advancement, with a clear path for progression and growth within the company
- A collaborative and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and inclusive company culture, with a strong focus on teamwork, collaboration, and employee engagement. Our work environment is dynamic and fast-paced, with a range of opportunities for professional growth and development. We are committed to diversity and inclusion, and we welcome applications from candidates with a range of backgrounds and experiences.
Compensation, Perks, and Benefits
We offer a competitive salary range of $59,800.00 - $99,900.00 annually, with a range of perks and benefits, including:
- A comprehensive benefits package, with medical, dental, and vision coverage
- A 401(k) retirement savings plan, with company match
- Opportunities for professional growth and development, with ongoing training and development programs
- A collaborative and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences
Conclusion
If you are a motivated and experienced training professional, with a passion for delivering exceptional customer experiences and empowering others with the knowledge and skills necessary to excel, we encourage you to apply for this exciting opportunity at blithequark. With a range of career growth opportunities, learning benefits, and a positive and inclusive company culture, this is a unique chance to take your career to the next level and make a real difference in the lives of our customers.
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