Introduction to arenaflex
arenaflex is a leading provider of outsourced B2B demand, sales, customer success, and revenue operations solutions, dedicated to creating growth for our clients, employees, and community. With over 35 years of experience, we have established ourselves as a trusted partner for innovative tech companies worldwide. Our award-winning workplace culture and commitment to career development have earned us recognition as a top employer in our industry. At arenaflex, we value diversity, equity, and inclusion, and we are firmly committed to Equal Employment Opportunity (EEO) and compliance with all federal, state, and local laws that prohibit employment discrimination.
About the Customer Onboarding & Success Team Leader Role
We are seeking an experienced Customer Onboarding & Success Team Leader to join our team in Ireland, with the option to work remotely. As a leader in the hospitality industry, you will be responsible for managing, coaching, and mentoring a team of customer-focused professionals to achieve targets and KPIs aligned with the expectations of our clients and arenaflex. If you have a passion for the hospitality industry and a successful background in account management, sales, customer support, customer success, or client relations, we would love to hear from you.
Key Responsibilities:
- Adherence to daily, weekly, and monthly KPIs, ensuring the team meets and exceeds expectations
- Creating and implementing systems and processes that drive efficiency and performance, resulting in exceptional customer experiences
- Leading, motivating, and inspiring team members to achieve their full potential, fostering a culture of focus, teamwork, and outstanding performance
- Hiring and recruiting new talent as needed, ensuring the team has the necessary skills and expertise to succeed
- Managing, coaching, and mentoring a team of sales agents across multiple sales disciplines, providing guidance and support to achieve targets and KPIs
- Maintaining a hands-on approach, adjusting to client demands and strategies, and gathering a strong understanding of client offerings to enable the team to effectively support clients across differing EMEA territories
- Driving strong thought leadership within a wider sales team, partnering with sales operations, quality assurance, and training departments to ensure seamless collaboration and knowledge sharing
- Developing and implementing personal development plans for representatives, analyzing data to identify strategic opportunities, and implementing data-driven recommendations to drive sales growth
- Maintaining a strong understanding of technical integrations with software partners, providing adequate support to clients, and ensuring the team is equipped to handle complex technical issues
Essential Qualifications:
- 4+ years of experience in account management, partner support, technical support, customer experience, customer success, or sales, with a proven track record of success
- 1+ year of experience as a leader, coach, trainer, or senior representative, with a strong understanding of team management and development
- Proficiency in CRM software, specifically working with leads and opportunities, with the ability to analyze data and drive decision-making
- Excellent communication and presentation skills, with the ability to engage with clients via phone, email, and video, and to communicate complex technical information in a clear and concise manner
- Strong quantitative skills, with the ability to interpret and apply data to drive decision-making, and to identify strategic opportunities for growth and improvement
- Exceptional time management and prioritization abilities, with the ability to work within tight deadlines, adapt to changing priorities, and balance short-term needs with long-term initiatives
- Fluency in English, with fluency in French, Italian, or Spanish being a benefit
Preferred Qualifications:
- Experience working in the hospitality industry, with a strong understanding of the unique challenges and opportunities faced by clients in this sector
- Knowledge of technical integrations with software partners, with the ability to provide adequate support to clients and to ensure the team is equipped to handle complex technical issues
- Experience with data analysis and interpretation, with the ability to drive decision-making and identify strategic opportunities for growth and improvement
- Strong leadership and management skills, with the ability to motivate and inspire team members, and to foster a culture of focus, teamwork, and outstanding performance
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to providing our employees with valuable mental and physical well-being benefits, including comprehensive health cover, structured training and career development opportunities, education reimbursement, and paid birthday leave. We also offer a range of perks and benefits, including child/dependent care reimbursement, a personal hardship loan program, mental health and 24/7 employee assistance programs, and a bike-to-work scheme. Our commitment to career development and growth opportunities means that you will have the chance to advance your career, develop new skills, and take on new challenges.
Work Environment and Company Culture
arenaflex is proud of its award-winning workplace culture, which is built on our six core values: innovation, teamwork, customer focus, integrity, accountability, and community involvement. We believe in creating a work environment that is inclusive, supportive, and empowering, where our employees can thrive and grow. Our global offices in Ireland, India, Bulgaria, Mexico, the Philippines, and Australia provide a diverse and dynamic work environment, with opportunities to collaborate with colleagues from around the world.
Compensation, Perks, and Benefits
The pay for this position is a basic salary per annum of €48,000, with an additional variable bonus component of €12,000 per annum. We also offer a range of perks and benefits, including comprehensive health cover, structured training and career development opportunities, education reimbursement, and paid birthday leave. Our commitment to providing a competitive compensation package means that you will be rewarded for your hard work and contributions to the team.
Conclusion
If you are a motivated and experienced customer onboarding and success team leader looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. With our commitment to career development, inclusive work environment, and competitive compensation package, you will have the chance to grow your career, develop new skills, and make a real impact on our clients and our community. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and become a part of the arenaflex family!
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