Introduction to arenaflex
arenaflex is a leading supplier of critical systems and components to the aerospace and defense markets. With a rich history of excellence in the design and manufacturing of complex, highly engineered products, arenaflex has established itself as a trusted partner for companies operating in some of the toughest environments. From engines to landing gear, satellites to medical implants, and missiles to unmanned aerial systems (UAS), arenaflex's products are renowned for their technical strength, proven reliability, and overall value.
Job Summary
We are seeking an experienced Customer Service Administrator to join our team at arenaflex. As a Customer Service Administrator, you will play a vital role in supporting sales success by performing administrative activities for assigned customers. This position requires consulting with business managers, Customer Account Managers, and Regional Sales Managers as needed, and ensuring appropriate communication between the company, its customers, and regulatory agencies. The successful candidate will act as a customer liaison regarding quotes, purchases, order status, data entry, maintaining files, and warranty returns as applicable.
Key Responsibilities
- Review and negotiate customer purchase orders for compliance with arenaflex policies and applicable export and/or Government regulations
- Administer and manage purchase orders by flowing down essential requirements through the business to ensure these requirements are met in a cost-effective and timely manner
- Interpret and enter purchase order requirements into ERP system and provide order acknowledgements to customers
- Understand arenaflex Business System tools such as key performance indicators and standard work to participate in continuous improvement efforts
- Prepare timely responses to customer requests for quotes (RFQ) through internal coordination to convey pricing and delivery information back to the customer
- Support accounts receivables to address past due payment issues for assigned customer base
- Process warranty returns and ensure timely processing to support customer requirements
- Establish and grow relationships with our customer base by providing accurate and timely status of shipments through a variety of means such as daily/weekly telecoms, WebEx, and face-to-face meetings
- Coordinate with Customer Account Managers/Regional Sales Managers to resolve customer-related disputes
- Administer Customer web-based portals as required to support the disposition of returned goods and associated transactions such as debit/credit administration, corrective action response, and closure of open actions within portal
- Conduct data entry and reporting within portal applications
- Support demand management and Regional Sales Managers/Customer Account Managers to ensure accurate customer forecast is entered in ERP to drive material requirements and sales planning as applicable
- Ensure applicable export compliance requirements are adhered to
- Validate customer scorecards and contest any findings that are not in line with actual performance
Essential Qualifications
To be successful in this role, you will need:
- 2-5 years of applicable Customer Service work experience
- Understanding of concepts, practices, and procedures of business administration
- Working knowledge of customer portals, Export Administration Regulations, Incoterms, and ITAR Compliance
- Basic knowledge of FAR/DFAR, government procurement specifications, regulations, and compliance requirements
- A general understanding of pricing principles, how to research invoices, payments, and debits
- General understanding and application of industry principles, concepts, practices, and standards of the Customer Service field
- Business acumen with the ability to clearly recognize risk elements in business transactions
- Ability to proficiently use an ERP system
- Ability to follow department processes and work flow
- Ability to work collaboratively with employees within department and across functions
- Demonstrated ability to troubleshoot customer issues
- Demonstrated ability to convey information and analysis clearly as needed to customers
- Demonstrated outstanding organizational skills
- Demonstrated ability to solve routine to moderately complex problems
- Intermediate to advanced Microsoft Office skills (Word and Excel)
- Customer-friendly and responsive with a view to providing customer satisfaction including supporting face-to-face meetings
- Strong communication skills including phone and email
- High School Diploma
Preferred Qualifications
While not essential, the following qualifications are preferred:
- Aerospace Manufacturing Experience
- Associates or bachelor's degree
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Administrator, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. You will also have access to training and development programs to help you build your skills and advance your career.
Work Environment and Company Culture
arenaflex is a dynamic and innovative company that values its employees and is committed to creating a positive and inclusive work environment. We believe in fostering a culture of collaboration, respect, and open communication, and we are dedicated to ensuring that our employees feel valued, supported, and empowered to succeed.
Compensation, Perks, and Benefits
arenaflex offers a competitive salary range of $67,100 to $88,400, depending on experience and qualifications. In addition to a competitive salary, we offer a range of benefits, including:
- Health care, dental, or life insurance starting the first day of the month
- 15 days of paid time off that start accruing your first day at arenaflex
- 12 paid holidays per year
- 401k plan with company match
- Education reimbursement eligible after 90 days of employment
Conclusion
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the Customer Service Administrator position at arenaflex. With its rich history, commitment to excellence, and dedication to its employees, arenaflex is the perfect place to build a successful and fulfilling career. Apply now to join our team and take the first step towards an exciting and rewarding future.
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