Introduction to arenaflex
arenaflex is a global leader in communications and technology, dedicated to providing innovative solutions and exceptional customer experiences. As a company, we strive to stay at the forefront of the industry, leveraging the latest technologies to drive growth, improve efficiency, and enhance customer satisfaction. Our mission is to connect people to what matters most, and we are committed to making a positive impact in the lives of our customers, employees, and the communities we serve.
Job Overview
We are seeking a highly skilled and motivated Customer Service and Sales Representative to join our team in Wyoming. As a member of our work-from-home team, you will have the opportunity to redefine customer service, creating meaningful connections with each customer and driving sales growth through personalized recommendations and effective problem-solving. This is a full-time position, working 40 hours per week, with a set schedule that includes breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service.
Key Responsibilities
- Address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support
- Use creative problem-solving skills to address complex customer questions and concerns, navigating multiple tools and systems to update customer accounts and maintain records
- Provide effective and timely resolutions for customers, delivering personalized recommendations for our latest products and services
- Instill confidence and loyalty in customers through thoughtful listening, utilizing knowledge of arenaflex's products and services to effectively service and retain customers
- Simplify explanations of customer bills, rate plans, and features of arenaflex's products and services
- Support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required
- Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution
- Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service
- Troubleshoot and resolve various customer-impacting issues, such as voice and data, that span multiple networks and elements
- Get customers up and running with the latest products and services, such as air cards, USB devices, as well as arenaflex-provided software and applications
What We Offer
At arenaflex, we are committed to providing our employees with a comprehensive compensation and benefits package, including:
- Competitive pay starting between $16.20 to $18.87 per hour
- Additional compensation up to $3000 per month, when you meet your sales goals and performance expectations
- Paid training, completed from home, and additional resources to support you
- Excellent benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off
- Employee discounts of up to 50% off on eligible arenaflex wireless plans, wireless accessories, internet, phone, and wireless home phone
- A $3,000 sign-on bonus for new employees hired after January 1st, 2023, paid out as follows: $500 after 30 days, $1000 after 6 months, and $1500 after 12 months of hire
Requirements
To be successful in this role, you will need:
- Call center or customer service experience
- Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours, with occasional overtime required
- Verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
- Availability, accessibility, and accountability to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Work-from-Home Requirements
To ensure a productive and secure work environment, you will need to:
- Participate in workspace audits, including remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.
- Maintain a workspace that meets arenaflex's work-from-home standards, including technical, security, physical, noise levels, and Clean Desk policy requirements
Career Growth and Development
At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Customer Service and Sales Representative, you will have access to:
- Training on the latest technology, devices, and our entire lineup of products, services, and promotions
- Opportunities to round out your experience and develop new skills
- A supportive and collaborative work environment that encourages innovation and creativity
Company Culture
At arenaflex, we pride ourselves on our dynamic and inclusive company culture. We believe in:
- Fostering a culture of diversity, equity, and inclusion, where everyone feels valued and respected
- Encouraging open communication, feedback, and collaboration
- Recognizing and rewarding outstanding performance and contributions
Conclusion
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and driving sales growth, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Customer Service and Sales Representative, you will have the chance to make a real difference in the lives of our customers, while also developing your skills and advancing your career. Don't miss out on this opportunity to be part of a dynamic and innovative team – apply now!
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