Introduction to blithequark
Imagine being part of a global leader in communications and technology, working from the comfort of your own home. At blithequark, we are passionate about redefining customer service and creating meaningful connections with each customer. As a member of our team, you will have the opportunity to introduce the latest technology, services, and offers, while driving sales goals and helping customers stay connected to what matters most.
Job Overview
We are seeking an experienced Customer Service and Sales Representative to join our team in Wyoming. As a work-from-home representative, you will be the voice of blithequark, addressing a broad range of customer service call types, including collections, retention, sales channel coordination, billing, and adjustments, as well as advanced technical support. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.
Key Responsibilities
- Instill confidence and loyalty in customers through thoughtful listening and utilizing knowledge of blithequark's products and services to effectively service and retain customers.
- Simplify explanations of customer bills, rate plans, and features of blithequark's products and services.
- Support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required.
- Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution.
- Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
- Use problem-solving skills to troubleshoot and resolve various customer-impacting issues, such as voice and data, that span multiple networks and elements.
- Get customers up and running with the latest products and services, such as air cards, USB devices, as well as blithequark-provided software and applications.
What We Offer
At blithequark, we offer a competitive salary range of $16.20 to $18.87 per hour, with additional compensation up to $3000 per month when sales goals and performance expectations are met. Our benefits package includes medical/dental coverage, a 401(k) plan, tuition reimbursement, and paid time off. We also offer employee discounts of up to 50% off on eligible blithequark wireless plans, internet, phone, and wireless home phone services.
Work-from-Home Requirements
To be successful in this role, you will need:
- Verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
- A workspace that meets blithequark's work-from-home standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.).
- Availability, accessibility, and accountability to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Qualifications and Skills
We are looking for candidates with:
- Call center or customer service experience.
- Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours, with occasional overtime required.
- Strong problem-solving skills and the ability to troubleshoot and resolve complex customer issues.
- Excellent communication and interpersonal skills, with the ability to work effectively in a virtual environment.
- A strong desire to learn and stay up-to-date with the latest technology, devices, and products.
Career Growth Opportunities
At blithequark, we believe in investing in our employees and providing opportunities for growth and development. As a Customer Service and Sales Representative, you will have access to training on the latest technology, devices, and products, as well as opportunities to advance your career within the company.
Company Culture
At blithequark, we are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe in fostering a culture of collaboration, innovation, and continuous learning, and we are dedicated to making a positive impact in the communities we serve.
Compensation and Benefits
In addition to a competitive salary and benefits package, we offer a range of perks and benefits, including:
- A $3,000 sign-on bonus for new employees hired after January 1st, 2023, paid out as follows: $500 after 30 days, $1000 after 6 months, and $1500 after 12 months of hire.
- Paid training and additional resources to support your success.
- Employee discounts on blithequark products and services.
- Opportunities for career advancement and professional growth.
Conclusion
If you are a motivated and customer-focused individual who is passionate about technology and sales, we encourage you to apply for this exciting opportunity to join the blithequark team as a Customer Service and Sales Representative. With a competitive salary, comprehensive benefits package, and opportunities for growth and development, this is a chance to take your career to the next level and make a real difference in the lives of our customers.
Apply now and become part of a dynamic team that is shaping the future of communications and technology!
Apply Now