At PNC, we pride ourselves on being a leader in the financial services industry, driven by our commitment to delivering exceptional customer experiences. Our people are the backbone of our organization, and we strive to create an inclusive workplace culture where every employee feels valued, respected, and empowered to contribute to our success. As a Customer Service and Support Representative, you will play a vital role in providing top-notch service to our customers, addressing their inquiries, and resolving issues in a timely and professional manner.
In this remote position, you will work from the comfort of your own home, providing routine service support to our customers who initiate contact with our Customer Care Center. Your primary responsibilities will include responding to customer inquiries, resolving issues, and recommending solutions to ensure a positive experience for our clients. You will communicate directly with customers, as well as internal and external service partners, to effectively address questions, concerns, and service requests.
To be successful in this role, you will need to possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and manage multiple priorities. You should be customer-focused, with a strong understanding of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
At PNC, we are committed to the growth and development of our employees, providing opportunities for career advancement and professional development. As a Customer Service and Support Representative, you will have access to comprehensive training programs, mentorship, and coaching to help you succeed in your role and advance your career.
At PNC, we foster an inclusive and accessible workplace, providing reasonable accommodations to employment applicants and qualified individuals with a disability. We are committed to equal employment opportunity, regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
The base salary for this position ranges from $39,940 to $50,600, depending on geographic location, market data, and individual skills, experience, and education. In addition to a competitive salary, you will also be eligible for a comprehensive range of benefits, including medical, dental, and vision options, as well as employee and spouse/child life insurance.
If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and resolving issues in a timely and professional manner, we encourage you to apply for this exciting opportunity. As a Customer Service and Support Representative at PNC, you will be part of a dynamic and inclusive team, dedicated to providing exceptional customer experiences and driving business success. Apply today to take the first step in your career with PNC!
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