At arenaflex, we're on a mission to revolutionize the way we connect with our customers, and we're looking for talented individuals to join our team as Customer Service Call Center Representatives. As a key member of our sales and customer acquisition team, you'll play a vital role in providing exceptional customer experiences, driving sales growth, and helping our customers stay connected to what matters most.
**About arenaflex**
arenaflex is a global leader in communications and technology, with a rich history dating back nearly 150 years. We've been pioneers of making connections, and our innovative spirit has led us to create products and services that bring families, communities, and businesses together. From the widespread availability of 5G and Fiber to our work on cutting-edge technologies, we're committed to changing the world, one connection at a time.
**Job Summary**
As a Customer Service Call Center Representative, you'll be the voice of arenaflex, providing personalized solutions to prospective and existing customers to optimize their service experience, drive satisfaction, and loyalty. You'll handle new service requests, help customers get set up with the latest voice, internet, wireless plans, and devices, and address existing customer needs, including billing and payment, plan changes, upgrades, and technical support. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.
**Key Responsibilities**
* Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers
* Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions
* Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records
* Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services
* Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services
* Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service
* May be cross-trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support
**What You'll Get**
* Paid training and additional resources to support success in your new role as an arenaflex Customer Service Call Center Representative
* Competitive hourly rate, with opportunities to earn up to $3,000 in commissions monthly if all sales goals are met
* Comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays
* Opportunities for career growth and development, with training on the latest technology, devices, and products and services
* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, internet, and phone services
* Extensive employee wellness programs and employee assistance programs (EAP)
**Requirements**
* Call center or customer service experience
* Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours
* Occasional overtime may be required
* WFH requirements, including verified internet service, a dedicated work area, and adherence to WFH standards
**What We're Looking For**
* Reliable and willing to learn
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and handle multiple tasks simultaneously
* Strong problem-solving and analytical skills
* Ability to provide effective and timely resolutions for customers
* Strong sales and customer service skills, with a consultative approach
* Ability to work independently and as part of a team
**How to Apply**
If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply today and join our team of talented individuals who are passionate about making connections and changing the world.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodations for qualified individuals with disabilities.
**Career Possibilities**
Career possibilities are limitless with arenaflex. You'll have the chance to round out your experience with training on the latest technology, devices, and products and services. If you're ready to take the lead and make a difference, apply today!
**Join Our Team**
At arenaflex, we're not just looking for employees – we're looking for team members who share our passion for making connections and changing the world. Join us today and be part of a dynamic and innovative team that's shaping the future of communications and technology.