Experienced Customer Service Lead for Premium Apparel Brand - Team Training, Development, and Excellent Customer Support Expertise

Welcome to arenaflex

arenaflex is the next-generation fashion retailer for Millennial and Generation Z consumers, offering a trusted, premium lifestyle brand and a go-to online source for discovery and inspiration. With a vast yet curated selection of over 45,000 apparel, footwear, accessories, and beauty styles, we deliver an engaging customer experience that connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established, and owned brands. Through continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that is redefining fashion retail for the 21st century.

About Our Team

At arenaflex, we are a dynamic team of over 1,000 individuals based out of Cerritos, California, motivated by getting the company to the next level. We are looking for high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. In return, we promise to keep arenaflex a company where inspired people will always thrive. To take a behind-the-scenes look at the arenaflex "corporate" lifestyle, check out our Instagram @arenaflexcareers or #lifeatarenaflex.

Job Overview

We are seeking an experienced Customer Service Lead to join our team, assisting managers in training and developing customer service representatives, answering inbound escalated calls, chats, and emails with professionalism and excellent support. As a Customer Service Lead, you will be responsible for ensuring that our customers receive the highest level of service, resolving complaints, and promoting an environment of customer satisfaction.

Key Responsibilities

• Train and develop a team of customer service representatives to ensure they have the skills and knowledge to provide excellent customer support
• Review email, chat, and phone call communications to ensure that company policies and ideals are upheld
• Handle escalated customer calls, emails, and chats as needed, resolving complaints and promoting customer satisfaction
• Respond to customer questions and comments via phone, email, and live chat with speed and professionalism
• Answer inbound telephone calls and provide excellent customer support, ensuring that customers' needs are met and exceeded
• Research and resolve complaints to ensure customer retention and satisfaction, following up on all written correspondence and escalating to customer service manager on duty as necessary
• Coordinate and follow up with other departments to ensure problem resolution, working together with other customer service team members to promote an environment of customer satisfaction
• Navigate proficiently through multiple systems, keeping current with all new policies and procedures and training customer service representatives accordingly

Essential Qualifications

To be successful in this role, you should demonstrate the following competencies:

• Ability to work in a team environment, giving and receiving honest and direct feedback
• Strong customer orientation with a desire and willingness to help, providing excellent customer support and resolving complaints
• Strong verbal and written communication skills, with the ability to work in the intensity of a high-volume inbound call center and uphold the highest quality standards for individual output
• Knowledge of apparel construction and fabrication and various fashion categories, with the ability to work required overtime when business needs warrant
• Schedule flexibility, with the ability to work in office once a week on a consistent basis

Minimum Qualifications

• Experience with Microsoft Word and Excel
• High School Diploma
• Ability to type 50+ words per minute

Preferred Qualifications

• Some College
• 2+ years of customer service, help desk, or call center experience in a retail environment
• 1+ years of team leadership experience
• Ability to type 60+ words per minute
• Working knowledge of website navigation
• Experience with Microsoft Word and Excel

What We Offer

At arenaflex, we offer a dynamic and fast-paced work environment, with opportunities for career growth and development. We are committed to providing our employees with the skills and knowledge they need to succeed, with ongoing training and support. Our company culture is built on a foundation of teamwork, creativity, and innovation, and we are looking for individuals who share these values and are passionate about delivering exceptional customer service.

Compensation and Benefits

We offer a competitive hourly rate, with a reasonable estimate of the current base hourly range being $25.00 per hour to $30.00 per hour. We also offer a range of benefits, including opportunities for career advancement, professional development, and a fun and dynamic work environment.

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application to join our team. After submitting your application, please check your spam folder for emails on your application status. We look forward to hearing from you and exploring how you can contribute to the success of arenaflex.

Conclusion

At arenaflex, we are committed to delivering exceptional customer service and creating a positive and engaging customer experience. If you are a talented and motivated individual who shares our values and is passionate about fashion and customer service, we encourage you to apply for this exciting opportunity. Join our team and be a part of a dynamic and innovative company that is redefining the fashion retail industry.

Apply Now