Introduction to arenaflex
arenaflex is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. As a business unit of arenaflex, our team holds the number one global position in aerospace fastening systems and is the North American leader in commercial transportation fasteners. Our high-tech, multi-material fastening systems are found in various applications, from nose to tail on aircraft and aerospace engines to industrial gas turbines, automobiles, commercial transportation vehicles, and construction and industrial equipment. With a strong commitment to innovation and customer satisfaction, we are seeking an experienced Customer Service Representative to join our team in Torrance, CA.
About the Role
The Customer Service Representative will perform customer service duties in accordance with department and company objectives, acting as a liaison between customers and the company to facilitate sales and resolve account or service problems. The successful candidate will provide customers with information about products and services, solicit and maintain favorable contacts with current and potential key accounts, and develop relationships with internal and external customers that will benefit the overall business plan.
Key Responsibilities
- Prepare quotes, perform data entry, and follow up on customer orders, handling customer complaints in a professional and timely manner to ensure resolution and customer satisfaction
- Train other Customer Service Representatives on daily activities, including RFQs and proper formatting
- Process strategic quotes for RFQs and work directly with Product Managers, Buyers, Account Managers, and other stakeholders
- Act as a liaison between customers and internal departments, interfacing with various teams such as Shipping, Planning, Engineering, and Quality
- Process and coordinate large spreadsheets and LTAs as required for the Customer Support team
- Prepare quotes for customers, including pricing and delivery, and coordinate with necessary departments to obtain pricing or resolve delivery issues
- Accept orders from customers, book orders to the applicable location, and coordinate adding item masters for part numbers as required
- Perform proper Contract Review and follow all Sales Procedures as required
- Maintain organized sales files, including purchase orders, sales orders, changes, notices, and correspondence with customers or factories
- Handle initial rejected parts or paperwork from customers, coordinate with the Quality Department, and issue an RMA when necessary
- Work with the Credit team to resolve past-due invoices or short pays, performing necessary research and initiating credit/debit memos as required
- Obtain knowledge of arenaflex products, including conversions, substitutions, and competitor products
- Visit assigned customers with coordination from the Account Manager and Team Leader, as required
- Understand customer terms and conditions, long-term agreements, and contract language
- Train coworkers and mentor less-senior employees, providing guidance and support as needed
- Work with minimum supervision, handling a fast-paced work environment and stressful situations with ease
Essential Qualifications
To be successful in this role, you will need:
- At least 3 years of experience in customer service or sales, preferably in a manufacturing environment
- Strong interpersonal and communication skills, with the ability to build relationships with internal and external customers
- Proficiency in Microsoft Word, Excel, and PowerPoint, with a typing speed of 50+ words per minute
- Familiarity with arenaflex systems (COP, CPQ, GCS) is preferred, but not required
- Strong problem-solving and organizational skills, with the ability to work in a fast-paced environment
- Familiarity with distributor accounts and specifics regarding distributor agreements and procedures
- Ability to read, write, and understand English, with excellent communication and interpersonal skills
Preferred Qualifications
While not essential, the following qualifications are preferred:
- Experience in the aerospace or transportation industries, with knowledge of fastening systems and commercial transportation fasteners
- Familiarity with export-controlled items and the ability to lawfully obtain access to such items
- Experience with ITAR regulations and compliance
Skills and Competencies
To be successful in this role, you will need to demonstrate the following skills and competencies:
- Excellent communication and interpersonal skills, with the ability to build relationships with internal and external customers
- Strong problem-solving and organizational skills, with the ability to work in a fast-paced environment
- Ability to work with minimum supervision, handling stressful situations with ease
- Proficiency in Microsoft Office, with the ability to learn new systems and software as required
- Strong attention to detail, with the ability to maintain accurate and organized sales files
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have the opportunity to:
- Develop your skills and knowledge in customer service, sales, and the aerospace and transportation industries
- Work with a talented team of professionals who are passionate about delivering exceptional customer service
- Participate in training and development programs, including on-the-job training and mentorship
- Take on new challenges and responsibilities as you grow and develop in your role
Work Environment and Company Culture
At arenaflex, we are proud of our company culture and work environment. As a Customer Service Representative, you will be part of a team that:
- Values diversity and inclusion, with a commitment to creating an inclusive environment for all employees
- Is passionate about delivering exceptional customer service and building strong relationships with our customers
- Is committed to innovation and continuous improvement, with a focus on staying ahead of the curve in the aerospace and transportation industries
- Offers a collaborative and supportive work environment, with opportunities for growth and development
Compensation, Perks, and Benefits
As a Customer Service Representative at arenaflex, you will be eligible for a competitive salary and benefits package, including:
- A salary range of $50K to $60K, depending on experience and qualifications
- A comprehensive benefits package, including health insurance, excellent 401k matching program, paid holidays, and vacation time
- Opportunities for growth and development, including training and development programs and mentorship
- A collaborative and supportive work environment, with a team that is passionate about delivering exceptional customer service
Conclusion
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for the Customer Service Representative role at arenaflex. With a competitive salary and benefits package, opportunities for growth and development, and a collaborative and supportive work environment, this is an exciting opportunity to join a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Apply today to take the first step in your career with arenaflex!
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