Welcome to arenaflex
arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Job Overview
We are seeking an experienced Customer Service Representative Associate to join our team in a remote call center environment in Las Vegas, NV. As a key member of our team, you will work under supervision to receive and process inbound calls from patients, providers, and other medical staff. You will execute outbound calls or electronic tasks to assist with providing medical-related services, including appointment scheduling, prescriptions refills, facility locations, and lab results. Your exceptional customer service skills and ability to resolve routine to complex issues will make a significant difference in the lives of our patients and customers.
Primary Responsibilities
- Accept and direct all incoming calls into a computerized PBX system, with a goal of answering 95% of calls in five rings or less.
- Act as a physician's answering service for arenaflex, providing exceptional support and service to our patients and providers.
- Document all calls with 100% accuracy, ensuring that all information is captured and recorded correctly.
- Connect personnel to callers as requested, with a goal of achieving 95% accuracy.
- Adhere to phone scripting and relay information telephonically with 95% accuracy, ensuring that all communication is clear and effective.
- Perform critical/emergency tasks according to department policy with 100% accuracy, demonstrating your ability to work well under pressure and prioritize tasks effectively.
Requirements and Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- High School Diploma/GED or equivalent work experience.
- Must be 18 years of age or older.
- 1 year of customer service experience, with a focus on analyzing and solving customer problems.
- 6 months of experience working in a call center environment.
- Basic proficiency with Windows PC applications, including the ability to learn new and complex computer system applications.
- Flexibility to work a full-time variable schedule, including days, evenings, nights, and weekends, as well as holidays, to support our 24/7 business operations.
Preferred Qualifications
While not essential, the following qualifications are preferred:
- 1 year of experience working in a healthcare environment in a call center or front desk position.
- Knowledge of insurance products.
Telecommuting Requirements
To work remotely for arenaflex, you will need to:
- Reside within the specified area of Las Vegas, NV.
- Have the ability to keep all company-sensitive documents secure (if applicable).
- Establish a dedicated work area that is separated from other living areas and provides information privacy.
- Have access to a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service.
Soft Skills and Competencies
To excel in this role, you will need to possess the following soft skills and competencies:
- Oral and written communication skills.
- Ability to demonstrate customer service and friendly telephone etiquette.
- Listening, critical thinking, decision-making, telephone, customer service, and problem-solving skills.
Career Growth and Development
At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Customer Service Representative Associate, you will have access to a range of training and development opportunities, including:
- Comprehensive training programs to help you develop your skills and knowledge.
- Opportunities for career advancement and professional growth.
- A supportive and collaborative work environment that encourages innovation and creativity.
Work Environment and Company Culture
At arenaflex, we pride ourselves on our diverse and inclusive culture. We believe that everyone deserves the opportunity to live their healthiest life, and we are committed to making a positive impact on the communities we serve. As an employee, you can expect:
- A supportive and collaborative work environment that values diversity and inclusion.
- A range of employee benefits and perks, including comprehensive health insurance, retirement savings plans, and paid time off.
- Opportunities to get involved in community outreach and volunteer programs.
Compensation and Benefits
As a Customer Service Representative Associate at arenaflex, you can expect a competitive salary and benefits package. While we cannot disclose the exact salary range for this role, we can tell you that we offer a range of benefits, including:
- A comprehensive benefits package, including health insurance, retirement savings plans, and paid time off.
- Incentive and recognition programs to reward your hard work and dedication.
- Opportunities for career advancement and professional growth.
Conclusion
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity. As a Customer Service Representative Associate at arenaflex, you will have the chance to make a real difference in the lives of our patients and customers, while also growing and developing your career in a supportive and collaborative environment. Don't miss out on this opportunity to join our team and start making a positive impact today!
Apply Now