At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading national brand in the beverage delivery space, we're committed to providing top-notch service to our residential and commercial clients. We're seeking an experienced Customer Service Representative to join our team and help us achieve our mission.
**About arenaflex**
arenaflex is a well-established company in the beverage delivery industry, dedicated to providing healthy hydration solutions to our customers. Our team is passionate about delivering exceptional customer experiences, and we're committed to building long-term relationships with our clients. As a Customer Service Representative at arenaflex, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our customers.
**Job Summary**
We're seeking an experienced Customer Service Representative to provide world-class customer service to our residential and commercial clients. As a Customer Service Representative, you'll be responsible for responding to incoming calls, resolving customer issues, and providing creative solutions to meet our customers' needs. If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we want to hear from you!
**Responsibilities**
As a Customer Service Representative at arenaflex, you'll be responsible for:
* Responding to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service and diagnosing customer needs and concerns
* Handling difficult customer calls in a courteous and professional manner
* Correctly entering information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
* Communicating company policies and providing creative approaches to resolve customer issues such as billing errors or service opportunities
* Displaying exceptional decision-making and problem-solving capabilities to take immediate action on all calls
* Achieving monthly sales/product education goals by making recommendations from our healthy hydration portfolio
* Using negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers' support channels
* Primarily phone-based support
**Qualifications**
To be successful as a Customer Service Representative at arenaflex, you'll need:
* High school diploma, GED, or equivalent work experience
* Minimum of 1-year previous customer service and/or call center experience
* Previous experience with live chat and/or customer retention is a plus but not required
* Ability to thrive in a fast-paced environment
* Ability to display business maturity at all times and work efficiently without on-site supervision
**Technical Qualifications and Requirements**
As a Customer Service Representative at arenaflex, you'll need to meet the following technical requirements:
* The employee must have a space in his or her place of residence suitable for the installation of a Home Agent workstation
* Work environment must be free from distractions, including any background noise that impacts the customer experience
* The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information
* Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred
* Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). You may not use satellite internet providers
* Your computer must be directly connected to router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection
**Call Volume**
As a Customer Service Representative at arenaflex, you can expect to handle:
* Typically 40-50 calls per day
**What We Offer**
As a Customer Service Representative at arenaflex, you'll enjoy:
* Competitive compensation package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Comprehensive benefits package, including medical, dental, and vision insurance
* Paid time off and holidays
* Access to cutting-edge technology and tools
* Ongoing training and support to help you succeed in your role
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you!
**Apply Now**