Welcome to blithequark
At blithequark, we are dedicated to providing exceptional customer service experiences that make a difference in people's lives. As a leader in the industry, we are committed to fostering a culture of excellence, diversity, and inclusion. Our team is passionate about delivering high-quality services that exceed our customers' expectations. If you are a motivated and customer-focused individual looking for a rewarding career, we invite you to join our team as a Customer Service Representative for our Health Texas project.
About the Role
As a Customer Service Representative, you will play a vital role in supporting our Health Texas project by providing top-notch customer care and benefit enrollment services via telephone, IVR, and web-based portals. You will be responsible for answering incoming calls, tracking and documenting inquiries, and completing associated tasks according to established guidelines. Your goal will be to deliver exceptional customer experiences, meet quality assurance metrics, and facilitate the fulfillment of caller requests for materials.
Key Responsibilities:
- Answer incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf, in accordance with all performance standards, policy, and procedures.
- Track and document all inquiries using applicable systems.
- Complete associated tasks according to established guidelines.
- Meet Quality Assurance (QA) and other key performance metrics.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Transfer/refer consumers to appropriate entities according to established guidelines.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Facilitate translation services for non-English speaking callers according to procedures.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Essential Qualifications:
To be successful in this role, you will need:
- A high school diploma or GED required, with 0-6 months of relevant professional experience, or an equivalent combination of education and experience.
- Customer Service experience is preferred.
- You must reside in the state of Texas, within 70 miles of El Paso.
Training Requirements:
We are committed to providing you with the training and support you need to succeed in this role. You will be required to:
- Work onsite on Day 1 for equipment training.
- Complete classroom and on-the-job training with no time missed.
- Be willing and able to work with a webcam on during training and other meetings as instructed by management.
Home Office Requirements:
To work remotely, you will need:
- Reliable, high-speed internet service with a minimum of 20 Mbps download speeds.
- A traditional, wired high-speed connection such as cable or fiber.
- A quiet and distraction-free workspace.
- Be able to connect your computer directly to your modem or router via an Ethernet cable (Wi-Fi connections are not allowed).
Don't worry about the computer equipment – blithequark will supply it.
What We Offer:
At blithequark, we are committed to providing our employees with a comprehensive benefits package, including:
- Competitive compensation and quarterly bonuses based on performance.
- Comprehensive insurance coverage, including medical, dental, vision, prescription, and partially funded HSA.
- Life insurance benefits and discounts on auto, home, renter's, and pet insurance.
- Future planning with our 401K Retirement Savings plan and company matching.
- Paid time off package, including PTO, holidays, and sick leave.
- Holistic wellness support through our Employee Assistance Program (EAP).
- Recognition platform to acknowledge and appreciate outstanding employee contributions.
- Diversity, equity, and inclusion initiatives to foster a workplace committed to diversity and inclusion.
- Tuition reimbursement to invest in your ongoing education and development.
- Employee perks and discounts exclusively for employees.
- blithequark Wellness Program and resources tailored to your needs.
- Professional development opportunities, including training programs, workshops, and conferences.
Career Growth Opportunities:
At blithequark, we are committed to helping our employees grow and develop in their careers. You will have access to training programs, workshops, and conferences to enhance your skills and knowledge. Our goal is to provide you with the tools and support you need to succeed and advance in your career.
Work Environment and Company Culture:
Our work environment is dynamic, supportive, and inclusive. We foster a culture of excellence, diversity, and inclusion, where everyone feels valued and respected. Our team is passionate about delivering high-quality services, and we are committed to making a positive impact in our customers' lives.
Conclusion:
If you are a motivated and customer-focused individual looking for a rewarding career, we invite you to join our team as a Customer Service Representative for our Health Texas project. With comprehensive training, competitive compensation, and a comprehensive benefits package, this is an opportunity you won't want to miss. Apply now to start your journey with blithequark and take the first step towards a fulfilling and successful career.
Apply Now