At arenaflex, we're on a mission to revolutionize afterschool education and bridge the gap between high schoolers and successful college students. As a Customer Service Representative, you'll play a vital role in our journey, providing exceptional support to our staff, students, and parents while embodying our friendly and ambitious culture.
**About arenaflex**
arenaflex is a college prep institution that prepares middle and high school students for standardized tests such as the ACT and SAT, as well as offering college counseling when they're ready to apply to universities. We're passionate about making the college prep process enjoyable and usable, and we want our students to be 110% prepared for the rigorous college admissions process. Our team is dedicated to helping students develop their academic careers and achieve their full potential.
**Job Description**
As a Customer Service Representative at arenaflex, you'll be the focal point of information between staff, students, and parents. You'll be responsible for:
* **Incoming Calls**: Answer all incoming calls, new clients, existing clients, or taking messages, and direct callers to the appropriate contact.
* **Client Relations**: Assist in developing relations with existing clients and report all staff, client, vendor, and subcontractor issues to Directors.
* **Office Systems**: Develop, implement, follow, and perfect office systems and procedures, including maintaining and managing company calendars, appointments, and client schedules.
* **Communication**: Read and answer all work-related emails, compose office correspondence, documents, and reports, and send communication such as "thank you notes" and referral gifts accordingly.
* **Marketing Assistance**: Support sales and production, and assist with marketing efforts, including posting company-related posts on social media platforms.
* **Staff Meetings**: Participate in staff meetings as needed and ensure the company's public image is consistent and in keeping with branding.
**Key Responsibilities**
* Manage and respond to all incoming calls, emails, and messages in a timely and professional manner.
* Develop and maintain relationships with existing clients and provide exceptional customer service.
* Assist in developing and implementing office systems and procedures to improve efficiency and productivity.
* Maintain and manage company calendars, appointments, and client schedules.
* Compose and send communication, including "thank you notes" and referral gifts.
* Participate in staff meetings and contribute to the development of marketing strategies.
* Ensure the company's public image is consistent and in keeping with branding.
**Essential Qualifications**
* **Education**: Bachelor's Degree or higher.
* **Experience**: Previous experience working in an educational institution or customer service role is a plus.
* **Skills**: Excellent organizational and time management skills, self-starter who works well with minimal supervision, coachable and positive attitude, works well under pressure, multitasking, and excellent written and spoken communication.
* **Equipment**: Computer with at least Windows 10 or Catalina MacOS, video camera, high-speed internet (above 20mb/s), and a quiet home working space with a clean background.
**Preferred Qualifications**
* Experience working in a fast-paced environment.
* Proficient in using IOS, Windows, MS Office Suite, and G-Suites.
* Excellent business etiquette and follow-up procedures.
* Detail-oriented and able to prioritize tasks to fit deadlines.
* Tact and discretion for dealing with confidential information.
* Calm and professional manner.
**Benefits**
* Paid time off.
* Sick Days.
* Vacation Days.
**Salary**
$17.00 to $20.00/hour depending on education, experience, and skill.
**Interview Materials Needed**
* Cover Letter.
* Resume.
* 3 References.
**Why Join arenaflex?**
At arenaflex, we're passionate about making a difference in the lives of our students and staff. We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary and benefits package. If you're a motivated and customer-focused individual who is passionate about education, we encourage you to apply for this exciting opportunity.
**Apply Now!**
If you're ready to join a team that is revolutionizing afterschool education, please submit your application, including your cover letter, resume, and 3 references. We can't wait to hear from you!
Apply Now