Join the Team at blithequark: Where Service Meets Excellence
blithequark is a leading insurance and benefits marketing partner dedicated to serving some of the largest and most iconic associations and organizations in the country. With a rich history spanning 66 years, we have established ourselves as a trusted ally to our clients and their members. Our mission is to improve the lives of our client members and internal team members alike. We are now seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative.
About Our Culture and Values
At blithequark, we pride ourselves on our commitment to excellence, integrity, and customer satisfaction. Our team members are the backbone of our organization, and we strive to create a work environment that is supportive, inclusive, and rewarding. We believe in fostering a culture of continuous learning and growth, where our team members can develop their skills and advance in their careers.
What We Offer
As a valued member of our team, you will enjoy a comprehensive benefits package, including:
- Health benefits: medical, dental, and vision coverage
- 401K with 100% company match up to 3% of your annual income and an additional 50% match on the next 2% of income
- Prefunded optional FSA
- 100% covered Life Insurance, Accidental Death and Dismemberment Insurance, Short Term/Long Term Disability
- $250 Wellness Benefit
- Medical plan with in-network provider coverage for mental health, reproduction, chiropractic, and massage therapy
In addition to our comprehensive benefits package, we also offer:
- 10 days of vacation in your first year, with an additional day earned each year thereafter
- 13 paid and closed holidays each year
- A dynamic and supportive work environment that encourages growth and development
Position Summary
As a Customer Service Representative at blithequark, you will play a critical role in delivering exceptional customer service to our policyholders, group members, and other customers. Your primary responsibilities will include:
- Answering incoming non-complex customer service calls in a courteous, professional, and prompt manner
- Updating and maintaining customer billing and eligibility information in our administrative system
- Processing and fulfilling customer requests in accordance with approved policies and procedures
- Maintaining current knowledge of policies, procedures, and product changes
- Sharing successes, customer feedback, and new ideas with team members to promote continuous improvement and excellent customer experience
- Performing other miscellaneous functions and special projects as assigned
Essential Job Functions
To succeed in this role, you will need to:
- Possess excellent customer service skills and a strong ability to communicate effectively with customers
- Be able to work independently or as part of a team in a fast-paced and changing environment
- Demonstrate attention to detail and the ability to maintain composure in stressful situations
- Be proficient in MS Office and have basic computer skills
Requirements
To be considered for this role, you will need to meet the following requirements:
Education/Certification
- High school diploma or equivalent required
Required Experience
- Two years of customer service experience, preferably in a high-volume customer call center
- Claims experience may be eligible for a Level II position with successful completion of training
Required Knowledge
- Knowledge of customer service principles and practices
Skills/Abilities
- Good customer service skills
- Good verbal, written, and interpersonal skills
- Ability to work independently or as a team member
- Attention to detail
- Ability to work in a fast-paced and changing environment
- Ability to maintain composure in stressful situations and manage or diffuse concerned customers
- Basic proficiency in MS Office
Work Schedule and Travel
This is a fully remote position after an initial 60-day training period in the office. You will be expected to work a regular call center schedule.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our team members. We offer:
- Comprehensive training programs to help you develop your skills and advance in your career
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment that encourages learning and development
Why Join blithequark?
If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply to join our team at blithequark. With our comprehensive benefits package, opportunities for career growth and development, and commitment to excellence, we are confident that you will find a fulfilling and exciting career with us.
As a Customer Service Representative at blithequark, you will have the opportunity to make a positive impact on the lives of our client members and contribute to our mission of improving the lives of our customers. We look forward to hearing from you and exploring how you can join our team!
Apply now to join our team and take the first step towards a rewarding and challenging career at blithequark!
Apply Now