Introduction to blithequark and the Industry
blithequark, a renowned medical association, is at the forefront of innovation and excellence in the healthcare sector. With a strong commitment to providing top-notch services and support to its members, blithequark is now seeking an experienced Customer Service Representative III to join its dynamic team. This is an exceptional opportunity for a customer-focused individual to work remotely while contributing to the success of a respected organization. As a key player in the medical association, you will be responsible for delivering exceptional customer service, driving sales growth, and fostering strong relationships with members and stakeholders.
Job Overview
This remote position offers the flexibility to work from home, with an on-site requirement in Chicago 6-8 times a year. As a Customer Service Representative III, you will be responsible for handling phone inquiries, responding to service requests, and providing support to members regarding membership benefits, pricing, and products. Your exceptional communication skills, both written and verbal, will enable you to effectively communicate with members, resolve issues, and promote blithequark's products and services.
Key Responsibilities
- Taking all steps necessary to exceed service expectations by actively participating in sales and up-service programs that achieve specific unit goals, consisting of 60%-70% of outbound calling throughout the week
- Handling phone inquiries of all types regarding membership benefits, membership pricing, and processing in an efficient and professional manner
- Supporting access to and navigation of the blithequark website through assistance with registration and password reset
- Responding to service inquiries regarding blithequark products by providing information on products, pricing, order status, and billing
- Responding to inquiries regarding print and online journal subscriptions, including product information, pricing, order status, and billing, and entering journal orders and researching and resolving service interruptions
- Actively participating in training, performance management, workgroups, and service center improvement projects
Essential Qualifications
To be considered for this exciting opportunity, you should possess:
- A Bachelor's degree or 3+ years of customer service and/or telemarketing experience
- Experience with service center tools, such as telephony, measurement, and applications
- Sales experience in an outbound call environment is preferred
- Excellent oral communication skills and experience communicating in a professional environment both via phone and email
- Ability to work effectively in a high-volume, production-oriented environment
- On-site expectation: Chicago Office for events 6-8 times per year
Preferred Qualifications
While not required, the following qualifications are preferred:
- Upselling experience: 2 years
- Call center experience: 2 years
- Customer service experience: 3 years
- Bachelor's degree
Skills and Competencies
To succeed in this role, you should possess:
- Exceptional communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong attention to detail and ability to maintain accuracy in a high-volume environment
- Proficiency in Microsoft Office and ability to learn new software applications
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative III, you will have access to:
- Comprehensive training programs to enhance your skills and knowledge
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment that fosters collaboration and innovation
- Recognition and rewards for outstanding performance and contributions
Work Environment and Company Culture
blithequark is dedicated to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe in:
- Fostering a culture of respect, empathy, and understanding
- Encouraging open communication and feedback
- Providing opportunities for growth and development
- Recognizing and celebrating the contributions of our employees
Compensation, Perks, and Benefits
As a Customer Service Representative III at blithequark, you can expect:
- Competitive hourly rate: $22 - $23 per hour
- Salary range: $45K - $48K upon conversion to permanent employment
- Comprehensive benefits package, including health insurance
- Opportunity to work from home and flexible scheduling
- Professional development opportunities and training programs
Conclusion
If you are a motivated and customer-focused individual looking for a challenging and rewarding opportunity, we encourage you to apply for the Customer Service Representative III position at blithequark. With its commitment to excellence, diversity, and inclusion, blithequark is an ideal place to grow your career and make a meaningful impact. Don't miss this opportunity to join a dynamic team and contribute to the success of a respected medical association. Apply now and take the first step towards an exciting and fulfilling career at blithequark!
Apply Now