Join the arenaflex team as we strive to deliver exceptional customer service to millions of travelers passing through the Dallas/Fort Worth International Airport (DFW). As a valued member of our Lost and Found Department, you will play a vital role in reuniting passengers with their lost items, ensuring a seamless travel experience for all.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services to the aviation industry. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner for airports and airlines worldwide. With a diverse team of professionals, we strive to create a positive and inclusive work environment that fosters growth, learning, and teamwork.
**Job Summary**
We are seeking an experienced and customer-focused individual to join our Lost and Found Department as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to walk-in customers, answering phone calls, maintaining and updating our Lost and Found system, and ensuring the secure and efficient handling of lost items. If you possess excellent communication skills, a strong work ethic, and a passion for delivering outstanding customer service, we encourage you to apply.
**Responsibilities**
As a Customer Service Representative in our Lost and Found Department, your key responsibilities will include:
* **Assist walk-in customers**: Provide exceptional service to passengers who have lost items, answering their queries and resolving their issues in a timely and professional manner.
* **Answer phone calls**: Respond to phone inquiries from passengers, airlines, and airport staff, providing accurate information and assistance as needed.
* **Maintain and update the Lost and Found system**: Ensure the accuracy and completeness of our Lost and Found database, updating information as necessary to facilitate efficient item recovery.
* **Research and verify validity of all information before release**: Verify the ownership and authenticity of lost items before releasing them to passengers, ensuring the integrity of our system and protecting the interests of our customers.
* **Collect lost items from Remote Parking, TSA, Car Rental, Terminals, and various other areas of the airport grounds**: Retrieve lost items from designated areas, ensuring their safe and secure transportation to our Lost and Found facility.
* **Photograph and log items**: Document lost items using our standardized procedures, ensuring accurate and detailed records for future reference.
* **Receive, count, document, and secure items in a lockable container such as a safe**: Safely store and manage lost items, maintaining accurate records and ensuring their secure storage.
* **Movement of goods and materials**: Assist in the transportation and handling of lost items, ensuring their safe and efficient movement within the airport.
**Requirements**
To succeed in this role, you will need to possess:
* **Organizational skills**: Ability to prioritize tasks, manage multiple responsibilities, and maintain accurate records.
* **Self-driven focus on customer and client satisfaction**: Strong commitment to delivering exceptional customer service, ensuring passenger satisfaction, and building trust with our customers.
* **Ability to excel under pressure of meeting extreme deadlines**: Capacity to work efficiently and effectively in a fast-paced environment, meeting deadlines and delivering results under pressure.
* **Effective verbal and written communication skills**: Excellent communication skills, both written and verbal, to interact with passengers, airlines, and airport staff.
* **Problem-solving skills and ability to make quick decisions**: Ability to analyze situations, identify solutions, and make informed decisions in a timely manner.
* **Proficiency in computer software (Word & Excel)**: Familiarity with Microsoft Office applications, including Word and Excel, to maintain accurate records and perform administrative tasks.
* **Ability to work varied hours**: Flexibility to work a variety of shifts, including weekends, holidays, and peak travel periods.
* **Availability on weekends and holidays**: Willingness to work on weekends and holidays, ensuring our Lost and Found Department is available to assist passengers 24/7.
* **Detail-oriented and well organized**: Strong attention to detail, with the ability to maintain accurate records and ensure the efficient handling of lost items.
* **Occasional lifting of up to 70lbs**: Ability to lift and move items, as required, to ensure their safe and secure storage.
* **Ability to stand and walk for long periods**: Capacity to stand and walk for extended periods, ensuring the efficient handling of lost items and providing exceptional customer service.
**Nice-to-haves**
While not essential, the following skills and qualifications would be beneficial in this role:
* Previous experience in a customer-facing role, preferably in a fast-paced environment.
* Familiarity with airport operations and procedures.
* Knowledge of lost and found systems and procedures.
* Ability to speak multiple languages.
**Benefits**
As a valued member of our team, you will enjoy a range of benefits, including:
* Competitive hourly rate of $16.
* Opportunities for career growth and professional development.
* Collaborative and inclusive work environment.
* Recognition and rewards for outstanding performance.
* Comprehensive training and support to ensure your success in the role.
**How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to welcoming you to our team at arenaflex Dallas Airport!