Are you a customer-focused individual with excellent communication skills and a passion for delivering exceptional service? Do you thrive in a dynamic environment where no two days are the same? Look no further than arenaflex, a leading financial services company that values its employees and provides opportunities for growth and development.
As an Experienced Customer Service Representative at arenaflex, you will be the face of our company, interacting with customers to resolve their inquiries, concerns, and issues in a professional and courteous manner. You will be working in a fast-paced environment, handling multiple calls and tasks simultaneously, and providing solutions that meet or exceed customer expectations.
**About arenaflex**
arenaflex is a leading financial services company that provides a range of products and services to individuals and businesses. We are committed to delivering exceptional customer service and building long-term relationships with our customers. Our company culture is built on the values of respect, health, wellness, fun, and giving back, and we strive to create a work environment that is inclusive, supportive, and rewarding.
**Key Responsibilities**
As an Experienced Customer Service Representative at arenaflex, your key responsibilities will include:
* Answering inbound calls from customers regarding our products and services
* Understanding and applying policies and procedures used for daily operations
* Taking accountability for customer satisfaction with a highly professional demeanor
* Demonstrating a strong phone presence while assisting customers with less than perfect credit
* Achieving high satisfaction on customer surveys
* Participating in team meetings and contributing to the development of new ideas and solutions
* Collaborating with colleagues to resolve customer issues and improve overall customer experience
**Training and Development**
arenaflex is committed to providing its employees with the training and development opportunities they need to succeed in their roles. As an Experienced Customer Service Representative, you will receive:
* Extensive paid training program, up to 3 weeks in length, to ensure you have the skills and knowledge you need to excel in your role
* Ongoing training opportunities to help you develop new skills and advance in your career
* Regular feedback and coaching to help you improve your performance and achieve your goals
**Compensation and Benefits**
arenaflex offers a competitive compensation package that includes:
* Base wage starting at $17-18.90/hour, with opportunities to increase take-home pay
* Top 75% of associates are eligible for incentives
* Career path from Associate I to Associate IV, with each step earning an increase in pay
* Earn up to an additional $3.50/hour when working non-traditional hours
* Bilingual skills are compensated in the form of a 10% differential
* Flex Scheduling opportunity for top performers
**Competitive Benefits Package**
arenaflex offers a comprehensive benefits package that includes:
* Full medical benefits for 20+ hours/week
* FREE dental and vision coverage
* Generous time off plans, including PTO, Sick Pay, and Bonus Days
* 401(k) – dollar-for-dollar match up to 5% of total compensation
* Special discounts and offers for events at the Denny Sanford PREMIER Center
* Employee Wellness Program
* Paid Community Volunteer Hours – arenaflex averages 30,000 hours per year
* Fun Employee Parties
**Our Culture**
arenaflex is a company that values its employees and provides opportunities for growth and development. Our company culture is built on the values of respect, health, wellness, fun, and giving back, and we strive to create a work environment that is inclusive, supportive, and rewarding. We believe in:
* Emphasizing personal success, respect, health, wellness, fun, and giving back
* Rewarding, valuing, and celebrating employees for their hard work
* Providing career advancement opportunities to show we care
* Showing appreciation through concerts, outdoor bashes, cash, car giveaways, and more
**How to Apply**
If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity at arenaflex. Please submit your application through our website or by clicking on the link below.
We look forward to hearing from you and exploring how you can contribute to the success of arenaflex.