Experienced Customer Service Representative - Onsite or Remote Opportunity with Competitive Salary and Benefits

Introduction to PREMIER Bankcard

Premier Bankcard is a leading financial services company dedicated to providing exceptional customer experiences and innovative solutions. With a strong commitment to personal success, respect, health, wellness, fun, and giving back, we strive to create a work environment that is both rewarding and fulfilling. As a customer-centric organization, we are seeking talented and motivated individuals to join our team as Customer Service Representatives, where you will have the opportunity to make a meaningful impact on our customers' lives and contribute to the company's continued growth and success.

About the Role

As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support via inbound calls. Your primary responsibilities will include:

• Answering inbound calls about our products and services in a professional and courteous manner
• Understanding and adhering to policies and procedures used for daily operations to ensure seamless customer experiences
• Taking accountability for customer satisfaction, demonstrating a highly professional demeanor, and providing personalized solutions to meet their needs
• Demonstrating a strong phone presence while assisting customers with less than perfect credit, and providing empathetic and supportive interactions
• Achieving high satisfaction on customer surveys, and actively seeking feedback to continuously improve our services
• Participating in team meetings, contributing to discussions, and sharing best practices to enhance our customer service delivery

Training and Development

We are committed to providing our employees with the tools and resources necessary to succeed in their roles. Our extensive paid training program, which can last up to 3 weeks, will equip you with the knowledge and skills required to excel as a Customer Service Representative. Additionally, we offer ongoing training opportunities to support your future success and career advancement.

Compensation and Benefits

We offer a competitive salary range of $17.00-18.90 per hour, with opportunities to increase your take-home pay through incentives and career advancement. Our top performers can earn up to an additional $3.50 per hour when working non-traditional hours, and bilingual skills are compensated with a 10% differential. Our comprehensive benefits package includes:

• Full medical benefits for 20+ hours/week
• FREE dental and vision coverage
• Generous time off plans, including PTO, Sick Pay, and Bonus Days
• 401(k) - dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• Employee Wellness Program
• Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year
• Fun Employee Parties and recognition events

Essential Qualifications

To be successful in this role, you should possess:

• Excellent communication and interpersonal skills, with the ability to interact with customers in a professional and empathetic manner
• Strong problem-solving and analytical skills, with the ability to resolve customer complaints and concerns effectively
• Ability to work in a fast-paced environment, with a high volume of inbound calls, and prioritize tasks to meet performance metrics
• Basic computer skills, with the ability to navigate our customer relationship management (CRM) system and other software applications
• High school diploma or equivalent required, with a minimum of 1-2 years of customer service experience preferred

Preferred Qualifications

While not required, the following qualifications are preferred:

• Bilingual skills, with the ability to communicate effectively in English and Spanish
• Previous experience in a call center or customer service environment, with a proven track record of meeting or exceeding performance metrics
• Knowledge of financial services or banking industry, with a basic understanding of credit and lending products
• Experience with CRM software or other customer service technology platforms

Skills and Competencies

To excel in this role, you should possess the following skills and competencies:

• Communication skills: ability to communicate effectively with customers, colleagues, and management, both verbally and in writing
• Problem-solving skills: ability to analyze customer complaints and concerns, and provide effective solutions and alternatives
• Time management skills: ability to prioritize tasks, manage time effectively, and meet performance metrics in a fast-paced environment
• Adaptability: ability to adapt to changing situations, priorities, and technologies, with a flexible and positive attitude
• Teamwork: ability to work collaboratively with colleagues, share knowledge and best practices, and contribute to a positive and supportive team environment

Career Growth Opportunities

• Associate I: entry-level position, with a focus on developing foundational skills and knowledge
• Associate II: intermediate-level position, with a focus on developing advanced skills and knowledge, and taking on additional responsibilities
• Associate III: senior-level position, with a focus on developing leadership skills, and mentoring and coaching junior colleagues
• Associate IV: leadership-level position, with a focus on strategic planning, and driving business results and growth

Work Environment and Company Culture

• A focus on employee recognition and rewards, with regular celebrations and events to acknowledge and appreciate our employees' hard work and contributions
• A commitment to community involvement, with opportunities for employees to participate in volunteer activities and give back to the community
• A emphasis on work-life balance, with flexible scheduling options, and a comprehensive benefits package to support our employees' overall well-being
• A dynamic and inclusive work environment, with a diverse range of employees, and a culture that values and respects individual differences and perspectives

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity. As a Customer Service Representative with PREMIER Bankcard, you will have the chance to make a meaningful impact on our customers' lives, contribute to the company's continued growth and success, and develop your skills and career in a supportive and dynamic work environment. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now!

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