Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy the challenge of resolving complex issues? If so, we may have the purr-fect opportunity for you at blithequark!
As one of the fastest-growing e-commerce retailers in the pet industry, blithequark is revolutionizing the way pet parents shop for their furry friends. We're seeking highly motivated and customer-centric Customer Service Representatives to join our award-winning customer service organization. If you're looking for a remote opportunity in Texas with a starting wage of $15.50 per hour and opportunities for growth and development, we encourage you to apply!
**About blithequark**
blithequark is a leading e-commerce retailer that's passionate about providing exceptional customer experiences. Our team is dedicated to delivering personalized service, building strong relationships, and making a positive impact on the lives of our customers and their pets. We're committed to creating a culture of collaboration, innovation, and continuous learning, where our team members can grow and thrive.
**What You'll Do**
As a Customer Service Representative at blithequark, you'll be responsible for:
* Communicating with customers via phone, email, or chat to resolve their queries and concerns in a timely and professional manner
* Researching and problem-solving to provide solutions for customers, thinking critically and proactively to ensure contact resolution
* Operating with empathy, active listening, and a willingness to learn, applying these skills to customers and team members alike
* Engaging with team members and managers using virtual collaboration tools like Zoom and Slack to cultivate a customer-centric culture of collaboration
* Adapting to change with the business needs of the company, being flexible with your schedule and willing to work overtime as needed
* Maintaining confidentiality and securing critical information, adhering to blithequark's policies and procedures
**What You'll Need**
To succeed in this role, you'll need:
* 2 years of customer service experience, with a strong track record of delivering exceptional customer experiences
* Strong written, verbal, and listening abilities, as demonstrated through a written assessment
* Ability to multitask, maintaining a conversation on the phone while navigating on the computer and taking notes, and performing well in a fast-paced environment
* Skill in computer usage for data entry and efficient internet browsing to assist customers
* Ability to adapt to change with the business needs of the company, being flexible with your schedule and willing to work overtime as needed
* Dedication to maintaining confidentiality and securing critical information
* High school graduate or equivalent experience
* Willingness and ability to pass a background check
**Technical Requirements**
To ensure a seamless customer experience, you'll need:
* A work area large enough to accommodate computer monitors and free from distractions, including background noise
* A reliable wired, high-speed internet and broadband connection, with a download speed of at least 30 Mbps and an upload speed of at least 10 Mbps
* A computer, monitor, keyboard, mouse, headset, webcam, and phone line (not required, but a cell phone or tablet for two-factor authentication through Okta Verify)
**Why blithequark Customer Service?**
At blithequark, we're committed to creating a culture of collaboration, innovation, and continuous learning, where our team members can grow and thrive. As a Customer Service Representative, you'll be empowered to become your best, with opportunities to:
* Belong: Be your authentic self, bringing your unique perspective and ideas to deliver on our mission
* Grow: Develop your skills and knowledge, with ongoing training and development, resources, and opportunities to become your best
* Make a difference: Be curious, ask questions, bring ideas forward, and act like an owner in everything you do
* Get support: Receive ongoing training and development, resources, and opportunities to become your best
* Get rewarded: Enjoy competitive wages, medical & dental insurance, 401k, and more!
**Equal Opportunity Employer**
blithequark is committed to equal opportunity and values and embraces diversity and inclusion of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact
[email protected].
**Apply Now!**
If you're ready to join a dynamic team of customer-centric professionals and make a positive impact on the lives of pet parents and their furry friends, apply now!
Apply Now