Are you a customer service professional looking for a new challenge? Do you thrive in fast-paced environments and enjoy helping others? If so, we have an exciting opportunity for you to join arenaflex as a Customer Service Representative. In this role, you will be the face of our company, providing exceptional service to our customers and helping them navigate their dental insurance benefits and claims.
**About arenaflex**
arenaflex is a leading provider of dental insurance benefits, and we're proud to be recognized as a National Best Places to Work, Ingram's Best Company to Work For, and one of the Top 100 Healthiest Workplaces in America. We're committed to creating a work environment that's fun, engaging, and supportive, where our employees can grow and develop their careers. Our company culture is built on the principles of winning, trust, listening, collaborative innovation, and positive teamwork.
**A Day in the Life of a Customer Service Representative**
As a Customer Service Representative with arenaflex, you will be responsible for:
* Answering a high volume of inbound phone calls, providing accurate information about dental insurance benefits and claims
* Listening attentively and asking questions to further determine the needs, requests, or concerns of subscribers and dental offices
* Thoroughly documenting calls to include contact information, nature of the call, and resolution provided
* Utilizing multiple resources to research and resolve any issues related to the inquiry and providing a follow-up response
* Assisting with claims processing, including entry of claims, requesting information from customers, sending out refund requests, quarterly statements, and other communication as needed
* Answering calls or written inquiries regarding pre-tax spending accounts, such as health and dependent care Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA) and other employee benefits (vision, COBRA, etc.)
* Exhibiting a positive, professional demeanor and tact throughout all calls
* Consistently adhering to all customer service performance metrics, such as call documentation, quality and accuracy of information provided, etc.
**Requirements**
To be successful in this role, you will need:
* High school diploma, some college preferred
* Two years of experience in a high-volume customer service setting
* Previous experience in healthcare/dental field, benefits claims, or consumer-driven health plans is preferred
* Excellent written and verbal communication skills with strong attention to detail
* Ability to thrive in a fast-paced, structured call center setting
* Ability to utilize various technology platforms for effective communication, problem-solving, and relaying information to constituents
* Ability to understand and become knowledgeable of Release of Information policies and procedures and HIPAA regulations, completing work in compliance with these and other standards
* Intermediate skills in Microsoft Office and virtual communication applications such as Microsoft Teams, Zoom, etc.
* Ability to quickly adapt and learn new technologies as they are implemented in the workplace
* Must reside in one of the following states: Kansas, Oklahoma, Missouri, Texas, Nebraska, Iowa, or South Dakota
* Regular and predictable attendance
**Benefits and Perks**
As a Customer Service Representative with arenaflex, you will enjoy:
* Competitive compensation package, including an annual bonus and merit increase
* Top-notch health benefits, including best-in-class health, dental, vision, and supplemental plans
* 401(k) plan with company match and additional contribution for those who are eligible
* Employee Assistance Program for you and everyone in your household
* Career growth opportunities, including education/tuition assistance, corporate memberships, seminars, professional development courses, robust training programs, and tuition reimbursement programs
* Flexible and remote work options, including paid vacation, sick time, personal time, holidays, floating holidays, your birthday off with pay, and paid volunteer time for you to give back to a non-profit of your choice
* A diverse, fun, and engaging workplace that feels like a small and close-knit community that will make you feel at home while you are at work!
**How We Take Care of Our People**
At arenaflex, we're committed to creating a work environment that's supportive, engaging, and fun. We believe in:
* Listening to, learning from, supporting, and encouraging one another in a fast-paced, fun, and engaging environment
* Putting our customers and stakeholders at the center of all we do and striving for excellence
* Fostering a culture focused on winning, trust, listening, collaborative innovation, and positive teamwork
* Encouraging employees to grow and develop their careers through education/tuition assistance, corporate memberships, seminars, professional development courses, robust training programs, and tuition reimbursement programs
* Balancing work and life priorities by promoting the health and wellness of our employees
* Recognizing and celebrating our employees for their outstanding work and accomplishments
* Promoting employee connection, empowerment, and engagement through employee and volunteer activities throughout the year
**Join Our Team!**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative with arenaflex, you will have the chance to grow your career, develop your skills, and make a real difference in the lives of our customers.
**Apply Now!**
To apply for this role, please submit your application today. We can't wait to hear from you!