Introduction to arenaflex and the Industry
arenaflex is a leading organization in the healthcare industry, dedicated to providing top-notch services to its customers. As a customer-centric company, arenaflex is committed to delivering exceptional experiences that exceed customer expectations. The healthcare industry is rapidly evolving, and arenaflex is at the forefront of this change, leveraging technology and innovation to improve the lives of its customers. If you are passionate about making a difference in people's lives and have a strong desire to serve, then this remote per diem customer service opportunity with arenaflex in Florida could be the perfect fit for you.
Job Summary
In this role, you will be fully engaged in providing No Harm/Quality, Customer Experience, and Stewardship by acting as a liaison in the Call Center for customer inquiries. Your primary focus will be on achieving department performance indicators, and success will be based on your sincere desire to serve, as well as your ability to effectively communicate, use resources, manage time, and solve problems in a professional manner. As a key member of the team, you will work collaboratively to meet common goals and contribute to the overall success of arenaflex.
Primary Accountabilities
Your primary accountabilities will include:
- Quality/No Harm:
- Properly identifying and elevating concerns that affect customers or arenaflex's ability to serve them.
- Providing accurate and professional service to customers, adhering to department policies.
- Attending and participating in staff training sessions, surveys, and department meetings.
- Maintaining confidentiality at all times, following departmental and organizational confidentiality guidelines.
- Contributing towards meeting departmental performance goals (average speed of answer, service level, abandonment rate).
- Customer Experience:
- Responding to customer inquiries by researching, understanding, and documenting plan information related to:
- Covered benefits and exclusions, including prescription drug coverage.
- Eligibility, enrollment, and disenrollment.
- Participating providers.
- Claims payments and processes.
- Authorization processes.
- Premium billing.
- Plan guidelines.
- Assisting arenaflex customers in a caring and knowledgeable manner, representing the organization as a skilled healthcare professional.
- Handling incoming sales inquiries from prospective customers by answering basic questions and referring to a licensed sales agent for closure.
- Providing assistance with customer service walk-in members in a timely and efficient manner.
- Stewardship:
- Meeting individual Call Center performance standards as determined by management.
- Properly identifying and elevating concerns affecting customers or arenaflex's ability to serve them.
- Participating in special projects as requested or approved by management.
Qualifications
To be successful in this role, you will need to possess the following qualifications:
- Required Qualifications:
- The highest level of education desired for candidates in this position is a High School diploma, G.E.D., or equivalent experience. Some college preferred.
- One year related work experience in a call center or customer service environment interacting with customers.
- Must be able to work the designated shift and overtime as needed.
- Must be able to talk and type at the same time and communicate effectively while multitasking.
- Must be able to navigate through multiple screens and computer applications while reviewing benefit information.
- Ability to accurately type 45 words per minute while speaking with a customer on the phone.
- Intermediate to Advanced computer skills, including Microsoft Applications.
- Bi-lingual candidates must be able to speak, read, write, and comprehend in Spanish and English.
- Certification required by passing the Bi-lingual/Medical Interpretation test, provided by ATLA at arenaflex.
- Preferred Qualifications:
- Previous experience in a healthcare or insurance setting.
- Knowledge of customer care processes and techniques.
- Experience with call center software and technology.
Physical and Mental Demands
This role requires:
- Physical Demands:
- Ability to sit and view a computer screen for several hours at a time.
- Work effectively in a fast-paced and often stressful environment.
- Mental Demands:
- Excellent verbal, interpersonal, and written communication skills.
- Superior customer service telephone skills, including active listening and questioning skills.
- Basic math, analytical, and problem-solving skills.
- Ability to think critically to define issues, identify risks, and propose outcomes.
- Maintaining a high level of motivation, initiative, and accountability.
- Organization, prioritization, and time management.
- Ability to interact professionally and work effectively as a team with all levels of employees and management.
- Handling multiple tasks, often within limited time frames.
- Must be able to work in a team environment illustrating cooperation and respect.
- Excellent attendance is required, and the ability to work a flexible schedule.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a customer service representative, you will have access to training and development programs that will help you enhance your skills and knowledge. You will also have opportunities to advance your career within the company, and we encourage internal mobility and promotions. Our goal is to provide a supportive and inclusive work environment that fosters learning, innovation, and collaboration.
Work Environment and Company Culture
arenaflex is a dynamic and fast-paced organization that values its employees and customers. We are committed to creating a work environment that is inclusive, respectful, and supportive. Our company culture is built on the principles of integrity, compassion, and excellence, and we strive to make a positive impact on the lives of our customers and the communities we serve. As a remote employee, you will be part of a virtual team that is connected through technology and shared goals.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package that includes a per diem rate, as well as opportunities for overtime. We also offer a range of perks and benefits, including:
- Comprehensive training and development programs.
- Opportunities for career advancement and internal mobility.
- A supportive and inclusive work environment.
- Flexible scheduling and remote work arrangements.
- Access to cutting-edge technology and tools.
- A culture of innovation and collaboration.
Conclusion
If you are a motivated and customer-focused individual who is passionate about making a difference in people's lives, then we encourage you to apply for this remote per diem customer service opportunity with arenaflex in Florida. As a customer service representative, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences. Don't miss out on this opportunity to join a leading organization in the healthcare industry and take your career to the next level. Apply now and become part of the arenaflex team!
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