About Us
Concentrix is a forward-thinking global organization that has earned numerous prestigious awards, including World's Best Workplaces, Happiest Employees, and Best Companies for Career Growth. We are a people-first, inclusive culture that fosters a genuine sense of belonging among our diverse team members from 40 countries. Our mission is to help the world's best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and cutting-edge technologies.
Join Our Team
We are seeking an experienced Customer Service Representative to join our remote team. As a Concentrix Customer Service Representative, you will have the opportunity to reimagine your career journey, develop friendships with colleagues, and contribute to the success of our global organization. We offer a range of FREE Learning and Leadership Development programs to help you grow professionally and personally.
Career Growth and Personal Development
At Concentrix, we believe in promoting from within. In fact, about 80% of our managers and leaders have been promoted from within! Our company culture is built on the principles of inclusivity, diversity, and continuous learning. We invest in our people, infrastructure, and capabilities to ensure long-term success for both our teams and our customers.
Key Responsibilities
- Review existing customer accounts to ensure accuracy and provide exceptional customer service
- Maintain acceptable production levels as set by management
- Provide details on discount services to retain and save customers
- Standard verification and authentication for customer account integrity
- Provide high-level customer service and empathy
- Ask probing questions to discover customer wants, interests, and needs
- Validate policy and customer information
- Check status of claims
- Deliver bad news and de-escalate critical situations
- Navigate multiple systems efficiently
- Participate in ongoing training and self-development
- Maintain advanced knowledge of procedures, product information, and online resource tools
- Maintain regular attendance and punctuality as scheduled
- Participate in activities designed to improve business performance
- Ensure quality targets are met and maintained
Qualifications
To be successful in this role, you will need:
- Minimum of 6 months to 1 year of solid customer service experience
- High School Diploma or GED Required
- Ability to effectively communicate with customers and ask discovery questions
- Strong heart and mind for servicing others
- Comfortable with Outlook, asynchronous tools, and Microsoft Excel
- Comfortable being on web camera
- Able to utilize tools and resources to efficiently serve customers
- Ability to articulate in a business acumen manner
- Ability to break down complex subject matter into relatable knowledge for customers
- Ability to be flexible with hours of operation
- Open and receptive to feedback from leadership
- Proactive in self-upskilling and knowledge training
- Ability to cross-reference job aids while assisting customers
What's in It for You
As a Concentrix Customer Service Representative, you will enjoy:
- Opportunities for performance incentive opportunities
- The opportunity to work from the comfort of your own home
- FREE Learning and Leadership Development programs
- A supportive and inclusive company culture
- Opportunities for career growth and advancement
- A competitive compensation package
- A range of benefits and perks
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and to submit your application.
Apply Now
Apply Now