Join the Gibraltar Team: Delivering Exceptional Customer Experiences in Innovative Industries
Gibraltar is a leading manufacturer and supplier of products and services for North American agtech, renewable energy, residential, and infrastructure markets. We're dedicated to building solutions that make life better for people and the planet. As a customer-focused organization, we're seeking an experienced Customer Service Representative to join our team. In this role, you'll provide top-notch service to our customers, drive sales growth, and contribute to our mission of advancing the art and science of engineering, science, and technology.
About the Role
As a Customer Service Representative at Gibraltar, you'll be the face of our company, interacting with customers, internal teams, and external partners. Your primary goal will be to deliver exceptional customer experiences, exceed expectations, and drive business growth. You'll work closely with our sales, shipping, and production teams to ensure seamless order processing, timely delivery, and issue resolution.
Key Responsibilities:
- Customer Communication: Respond to customer inquiries via phone, email, fax, or in-person, providing order and delivery status updates, addressing stock issues, and resolving service-related concerns.
- Problem-Solving: Collaborate with internal departments to resolve customer issues, ensuring prompt and efficient solutions.
- Order Processing: Process EDI, emailed, faxed, phoned, and written sales orders, as well as daily load shipments, LTL orders, and Return Authorizations (RMAs).
- Product Expertise: Develop in-depth knowledge of our product lines to provide recommendations and technical advice to customers.
- Sales Growth: Make proactive outside phone calls to prospective customers, cultivate strong relationships, and work towards achieving sales goals and objectives.
- Team Collaboration: Work with the outside sales team, customer service representatives, and other departments to ensure customer needs are met and issues are resolved.
- Data Entry and Record-Keeping: Perform daily receiving, archive POD paperwork, and maintain accurate records.
Requirements and Qualifications
Essential Qualifications:
- Education: High school diploma or GED required; Bachelor's degree preferred.
- Experience: 3+ years of experience in customer service, inside sales, or a related field.
- Communication Skills: Excellent verbal and written communication skills.
- Problem-Solving and Multitasking: Proven ability to handle multiple tasks, prioritize, and resolve complex issues.
- Team Player: Collaborative mindset with a strong desire to work in a team environment.
- Technical Skills: Proficient in Microsoft Office (Excel, Word, Outlook) and experience with SAP or an equivalent ERP system.
Preferred Qualifications:
- Industry Experience: Familiarity with agtech, renewable energy, or related industries.
- Sales Experience: Previous experience in sales or a sales-related role.
- Certifications: Relevant certifications, such as customer service or sales certifications.
What We Offer
Health & Welfare:
- Medical, Dental, and Vision Insurance: Comprehensive insurance plans for employees and dependents.
- Flexible Spending Plans: Healthcare and dependent flexible spending plans.
- Life and AD&D Coverage: Free life and AD&D coverage with supplemental options.
- Employee Assistance Programs: Mental health-focused employee assistance programs.
Financial Wellbeing:
- Competitive Compensation: Salary and bonus structure.
- 401(k) Plan: Generous 401(k) plan with company match.
Flexibility & Time Off:
- Paid Time Off: Vacation, bereavement, jury duty, sick leave, and disability.
- Hybrid and Remote Work: Opportunities for flexible work arrangements.
- Holidays: Paid holidays and time off to recharge.
Community & Personal Development:
- Donation Matching: Company-matched donations to support your favorite causes.
- Educational Reimbursement: Opportunities for professional growth and education reimbursement.
- Volunteer Time Off: Time off to volunteer and give back to the community.
Why Join Gibraltar?
At Gibraltar, we're committed to creating a positive impact on the lives of our customers, employees, and the communities we serve. Our inclusive, values-driven culture celebrates diversity and rewards different perspectives. As a Customer Service Representative, you'll have the opportunity to:
- Make a Difference: Deliver exceptional customer experiences and contribute to our mission.
- Grow Professionally: Develop new skills, expertise, and career growth opportunities.
- Be Part of a Team: Collaborate with a talented team of professionals who share your passion for customer service and innovation.
How to Apply
If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert application link or contact information]. We can't wait to hear from you!
Gibraltar is an Equal Employment Opportunity Employer and welcomes applications from diverse candidates.
Apply Now