Imagine a career where your success is measured by the progress of those you serve: aspiring students. You can inspire others to realize their academic potential, reach their educational goals, and make the most of their abilities with arenaflex. Our team is committed to making a difference, one amazing student at a time. We invite you to do the same in this exciting role:
**Customer Service Representative - Work from Home**
Be the mentor who helps students strive for academic excellence by empowering them to do their best work, overcome challenges, and work to develop the skills to become lifelong learners. You will work with each student throughout their learning experience to challenge, motivate, support, and encourage them to do more than they may have thought possible.
**About the Role**
The Customer Service Representative is responsible for assisting students throughout their education program with arenaflex. In this role, you will be speaking with students over the phone and responding to inquiries received through our systems. Working from your home office, you will have an assigned schedule during our hours of operation, which define a 40-hour work week. We are open Monday-Thursday 8am to 7pm CDT, and Friday & Saturday 8am to 5pm CDT, and we hire people from all time zones that have availability during our hours of operation, in support of our students.
**Key Responsibilities:**
* Support enrollment, student development, and retention services while ensuring a quality learning experience.
* Manage a group of assigned students and coach each through their degree program, through proactive and timely outreach.
* Encourage and support students through daily and weekly outreach as they work to develop skills and knowledge for academic success.
* Provide a trusted environment where students can share their thoughts, aspirations, concerns, and interests.
* Offer and teach students how to use resources to help maximize the success of each student.
* Become a certified resume reviewer to provide resume and career development support.
* Be a liaison for students, enabling them to connect with various departments.
**What We Require:**
* Bachelor's degree from an accredited institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent)
* Two or more years of experience in academic/admissions support, customer service, human resources, and/or counseling essential
* Knowledge of academic policies and procedures
* Ability to learn technical skills quickly
* Excellent communication/listening skills, including a pleasant phone manner
* Strong customer support focus and attention to details
**What We Offer:**
* Competitive salary range between $23 and $24 per hour
* Paid time off
* Comprehensive medical, pharmaceutical, dental, and vision benefits
* Health savings and flexible spending accounts
* 401(k) Savings Plan
* Life and Disability Insurance
* Tuition assistance
* Employee Stock Purchase Plan
* Additional benefits including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits to select from.
* Become a Certified Professional Resume Writer through paid certification by PARWCC (Professional Association of Resume Writers and Career Coaches)
* Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents.
**Company Description:**
For 55 years, arenaflex has helped students fit a real-world education into their busy daily lives. With nearly 80 degree programs and concentrations in which students can pursue a variety of degrees at the associate, bachelor's, master's, and doctoral level, arenaflex provides flexible online classes, accessible through the University's Virtual Campus or the innovative arenaflex Mobile app. arenaflex also maintains two ground campus locations in Colorado Springs and Aurora, Colo. With the help of faculty and industry professionals, arenaflex has awarded over 109,000 degrees to traditional campus and online students since 1965. For more information about arenaflex, visit www.arenaflex.edu
**Why Join arenaflex?**
* We are a dynamic and innovative organization that values our employees and provides opportunities for growth and development.
* We offer a comprehensive benefits package that includes medical, dental, and vision coverage, as well as a 401(k) Savings Plan and tuition assistance.
* We are committed to making a difference in the lives of our students and employees, and we are looking for individuals who share our passion for education and customer service.
* We offer a flexible work environment that allows you to work from home and have a better work-life balance.
**Take the Next Step:**
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.