**Job Summary:**
Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and excel in handling multiple tasks simultaneously? If so, we invite you to join arenaflex as a Customer Service Specialist - Overnight/Weekend Support. As a key member of our Scheduling Department, you will be responsible for providing top-notch support to our clients and interpreters, ensuring seamless communication and efficient scheduling processes.
**About arenaflex:**
arenaflex is a leading full-service language service provider, founded in 2010 in Portland, Oregon. Our mission is to provide comprehensive, responsive, and high-quality language access for patients, providers, families, and coordinated care organizations. We take pride in our expertise and commitment to excellence, and we're looking for talented individuals like you to join our team.
**Responsibilities:**
As a Customer Service Specialist - Overnight/Weekend Support, you will be responsible for:
* Handling and resolving email requests from a dedicated client and interpreters related to scheduling, as the first point of contact.
* Assisting in answering clients/interpreters calls, when needed.
* Efficiently inputting data and maintaining accurate database information.
* Managing all inbound interpreter calls and inquiries.
* Managing all inbound interpreter calls, emails, and securing interpreters to cover appointments.
* Managing all appointments for a dedicated client by meeting both arenaflex and client service levels for securing interpreters to the appointments.
* Other duties as assigned by leads, Assistant Manager, or Scheduling Manager.
**Key Skills and Qualifications:**
* Possess the ability to handle stressful and challenging situations in a calm and professional manner while working with internal and external clients.
* Professional communication skills; verbal and written.
* Proficiency with standard software applications (Excel, Word, PowerPoint), and familiarity with other web-based applications.
* Ability to excel in a demanding, dynamic, and team-based working environment.
* 2 years of experience in customer service.
* 2 years of experience working in a fast-paced office environment.
* Exceptional data entry & accuracy skills.
* Professional verbal & written communication skills.
* Organized & motivated with excellent follow-through, multi-tasking, and problem-solving skills.
* Proficiency in MS Office applications.
* Ability to work independently while remaining an effective and efficient member of cross-functional teams.
* Ability to analyze problems and develop processes to alleviate problems.
**What We Offer:**
* Competitive salary range: $20-22/hour.
* Full-time schedule: 36 hours per week, with 12-hour shifts on Friday-Sunday.
* Opportunity to work in a dynamic and team-based environment.
* Professional growth and development opportunities.
* Recognition and rewards for outstanding performance.
* Comprehensive benefits package, including health, dental, and vision insurance.
* Paid time off and holidays.
* Flexible work arrangements, including remote work options.
**Work Environment and Culture:**
arenaflex is committed to creating a diverse, inclusive, and supportive work environment. We celebrate our differences and believe that having diverse backgrounds, viewpoints, beliefs, and experiences makes our team stronger. Our culture is built on the values of:
* Respect: We treat each other with respect and kindness.
* Empathy: We understand and acknowledge the perspectives of others.
* Collaboration: We work together to achieve common goals.
* Innovation: We encourage creativity and experimentation.
* Excellence: We strive for excellence in everything we do.
**How to Apply:**
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating a workplace that is inclusive and respectful of all individuals.