About Us
At Owens & Minor, we are a critical part of the healthcare process, empowering our customers to advance healthcare through integrated technologies, products, and services across the full continuum of care. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we strive to make a meaningful difference in the lives of our customers and their patients. Our mission is to put our customers at the heart of what we do, and our success starts with our teammates.
Our Company Culture
We value our teammates and offer a range of benefits to support their growth and well-being. Some of the perks of working with us include:
- Medical, dental, and vision insurance, available on the first working day
- 401(k) eligibility after 30 days of employment
- Employee stock purchase plan
- Tuition reimbursement
- Development opportunities to grow your career with a global company
About the Role
We are seeking an experienced Customer Service Specialist to join our team. As a key member of our customer support team, you will be responsible for identifying and resolving customer issues and answering customer inquiries regarding the status of their order. If you are a compassionate, empathetic, and thoughtful individual with excellent communication skills, we encourage you to apply.
Job Summary
The Customer Service Specialist will be responsible for:
- Handling continuous work volume by interacting with patients and referrals via (inbound & outbound) phone calls, email, fax, chat, text, web inquiries, and other electronic sources
- Receiving and processing order requests from referrals for durable medical equipment and healthcare services
- Providing accurate information and updates as related to new orders, resupplies, pickups, and/or exchanges
- Demonstrating professionalism and providing high-quality service when interacting with patients, caregivers, and/or referrals
- Resolving patient/referral complaints and escalations with urgency by identifying problems, troubleshooting equipment, and/or coordinating corrective action
- Assessing patient and referral needs, identifying satisfactory resolution, and providing high-quality customer service
- Complying with and adhering to all regulatory compliance areas, policies, and procedures, and best practices
- Following quality program guidelines and procedures for all transactions to ensure that we give the best service to all customers
- Performing other duties as required
Minimum Required Qualifications
To be successful in this role, you will need:
- A High School Diploma or GED
- 1-3 years of Call Center Experience (preferred)
- 1-3 Years of Healthcare and/or Health Insurance Customer Service experience (preferred)
- Experience working in a remote environment (preferred)
Skills, Knowledge, and Abilities
To excel in this role, you will need:
- Assess problems & identify solutions
- Professional verbal and written communication
- Effective listening, paraphrasing, and summarization
- Personal accountability and emotional intelligence
- Time management and reliability
- Computer Skills: Basic skills in using a Windows-based computer
- Language Skills: English (reading, writing, verbal)
- Mathematical Skills: Basic level mathematical proficiency
Work Environment
This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.
Travel
Occasional travel may be required.
Career Growth Opportunities and Learning Benefits
At Owens & Minor, we are committed to helping our teammates grow and develop their careers. We offer a range of training and development opportunities, including:
- Tuition reimbursement
- Development opportunities to grow your career with a global company
Compensation, Perks, and Benefits
We offer a competitive salary and a range of benefits, including:
- Medical, dental, and vision insurance, available on the first working day
- 401(k) eligibility after 30 days of employment
- Employee stock purchase plan
- Tuition reimbursement
- Development opportunities to grow your career with a global company
Conclusion
If you are a motivated and compassionate individual with excellent communication skills, we encourage you to apply for this exciting opportunity. As a Customer Service Specialist, you will have the chance to make a meaningful difference in the lives of our customers and their patients. Join our team today and start your journey with Owens & Minor!
Apply Now