At arenaflex, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join arenaflex and be part of a purpose-driven company that will invest in your professional development.
**Job Summary**
This position is responsible for supervising and overseeing performance, staff development, and day-to-day operations of an assigned team to support arenaflex Customer Service strategic goals and objectives. The Supervisor is accountable for identifying and understanding strengths and opportunities of individuals, and the larger team, and building upon those strengths to enhance the team, as well as coaching through opportunities to ensure our employees are bringing their best selves to serve our members, providers, and stakeholders. Further, this includes maintaining a safe and healthy work environment by enforcing organizational standards and core values. First point of contact for agents to resolve escalated issues and manager reporting requests and reviews. This role will oversee licensed customer service agents that are knowledgeable with Medicare product portfolio.
**Key Responsibilities:**
* Supervise and oversee performance, staff development, and day-to-day operations of an assigned team
* Identify and understand strengths and opportunities of individuals, and the larger team, and build upon those strengths to enhance the team
* Coach through opportunities to ensure employees are bringing their best selves to serve members, providers, and stakeholders
* Maintain a safe and healthy work environment by enforcing organizational standards and core values
* First point of contact for agents to resolve escalated issues and manager reporting requests and reviews
* Oversee licensed customer service agents that are knowledgeable with Medicare product portfolio
**Essential Qualifications:**
* Bachelor’s degree and 1 year business experience OR 5 years business experience
* 2 years’ experience acting in a lead capacity with sound decision-making skills in a customer service environment
* Experience in coaching, mentorship, and professional development
* Clear and concise written and verbal communication skills
* Analytical and organizational skills and ability to meet deadlines
* Experience in root cause analysis and problem-solving
* PC proficiency to include Microsoft office products and operational systems
**Preferred Qualifications:**
* Health Insurance License
* 1-2 years' experience operating in a call center environment, with call center terminology, technology, and operating environment (call queue)
* Sponsorship will not be provided for this role
* Hybrid: Work in office 3 days a week; work from home 2 days a week
**Skills and Competencies:**
* Strong leadership and supervisory skills
* Excellent communication and interpersonal skills
* Ability to analyze data and make informed decisions
* Strong problem-solving and conflict resolution skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong knowledge of customer service principles and practices
* Ability to maintain confidentiality and handle sensitive information
**Career Growth Opportunities and Learning Benefits:**
* arenaflex offers a comprehensive training program to help you develop your skills and advance your career
* Opportunities for professional growth and development through mentorship and coaching
* Access to industry-leading training and development programs
* Collaborative and dynamic work environment that encourages innovation and creativity
**Work Environment and Company Culture:**
* arenaflex is committed to creating a welcoming and inclusive work environment that values diversity and promotes work-life balance
* Collaborative and dynamic work environment that encourages innovation and creativity
* Opportunities for professional growth and development through mentorship and coaching
* Access to industry-leading training and development programs
**Compensation, Perks, and Benefits:**
* Competitive salary range: $54,800.00 - $121,100.00
* Annual incentive bonus plan subject to the terms and conditions of the plan
* Comprehensive benefits package, including health, dental, and vision insurance
* 401(k) savings plan and pension plan
* Paid time off, paid parental leave, disability insurance, and supplemental life insurance
* Employee assistance program, paid holidays, and tuition reimbursement
* Robust total rewards package for employees
**Equal Opportunity Employment:**
* arenaflex is an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued
* All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics
**How to Apply:**
If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "" link below.