At arenaflex, we're dedicated to revolutionizing the way companies connect with top talent. As a leading Talent Matching Platform, we're committed to providing innovative solutions that drive success in the ever-evolving job market. We're excited to announce a unique opportunity for a seasoned Customer Service Team Lead to join our partner company in Georgia, US. If you're a motivated and experienced leader with a passion for delivering exceptional customer service, we encourage you to apply for this exciting remote role.
**About arenaflex:**
arenaflex is a pioneering Talent Matching Platform that leverages AI-driven job matching to connect top talent with the right opportunities worldwide. Our platform partners with companies to efficiently match top performers with the most suitable roles, ensuring a seamless and effective hiring process. With a focus on innovation and customer satisfaction, arenaflex is committed to transforming the job market and empowering individuals to achieve their career goals.
**Job Description:**
As a Customer Service Team Lead in our partner company, you'll play a vital role in guiding and supporting a high-performing team within a property and casualty insurance environment. In this dynamic and fast-paced role, you'll oversee day-to-day customer service operations, resolve escalated issues, and ensure team members have the tools and training to succeed. You'll serve as a hands-on leader, coaching agents, monitoring performance, and contributing to the overall effectiveness of the customer support function.
**Key Responsibilities:**
* Provide daily operational oversight and support to the customer service team
* Respond to escalated customer calls and assist team members with resolution strategies
* Monitor performance metrics including call times, breaks, and adherence to schedule
* Deliver one-on-one coaching and conduct regular side-by-side evaluations
* Support the onboarding and training of new hires to ensure role readiness
* Lead by example in providing outstanding customer service
* Assist with queue management by taking calls when necessary
* Ensure compliance with internal procedures and insurance licensing requirements
**Requirements:**
* High school diploma or equivalent required
* Active Property and Casualty Producer License, or willingness to obtain it
* At least 3 years of call center or 2 years of customer service experience
* Proven ability to coach, mentor, and lead a team effectively
* Strong written and verbal communication skills
* Proficient in Microsoft Office, Outlook, and data entry systems
* Bilingual in English and Spanish is a plus
* Excellent soft skills including active listening, problem-solving, and professionalism
* Comfortable multitasking between systems and applications during live calls
* Must meet physical demands of a remote role with consistent phone and computer use
* Commitment to complete pre-licensing requirements within designated timelines
**Benefits:**
* Health, Dental, and Vision Insurance
* Paid Vacation and Disability Insurance
* Employer-matching 401(k) program
* Company-paid licensing courses and exams (loan forgiven after one year of service)
* Fully remote position with flexible scheduling
* Opportunities for professional growth and leadership development
* Inclusive and collaborative work environment
**Why Join arenaflex?**
At arenaflex, we're committed to creating a work environment that's inclusive, collaborative, and supportive. Our team is passionate about delivering exceptional customer service and empowering individuals to achieve their career goals. As a Customer Service Team Lead, you'll have the opportunity to:
* Develop your leadership skills and expertise in customer service
* Work with a talented and dedicated team to deliver outstanding results
* Enjoy a fully remote position with flexible scheduling
* Participate in professional growth and leadership development opportunities
* Receive comprehensive benefits and perks, including health insurance, paid vacation, and a 401(k) program
**How to Apply:**
If you're a motivated and experienced leader with a passion for delivering exceptional customer service, we encourage you to apply for this exciting remote role. Please submit your application through our AI-powered 3-step screening process, where we automatically select the 5 best candidates. Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.
**Disclaimer:**
This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates. Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered. Only the best-matching candidates will be selected for the next round. If you are among the top 5 candidates, you will be notified within 7 days. If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.
**Apply Now:**
Don't miss this opportunity to join our partner company as a Customer Service Team Lead. Apply now through our AI-powered 3-step screening process and take the first step towards a rewarding career in customer service.