Concentrix + Webhelp is a forward-thinking global organization that has earned numerous prestigious awards, including World's Best Workplaces, Happiest Employees, and Best Companies for Career Growth. We are a people-first, inclusive culture that fosters a genuine sense of belonging among our team members from over 70 countries. Our mission is to help the world's best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation.
We are committed to providing our team members with the training, technologies, and continuing support they need to succeed. Our goal is to create a career journey that is both fulfilling and rewarding. In fact, about 80% of our managers and leaders have been promoted from within! We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
We are seeking an experienced Customer Service / Technical Support Representative to join our remote team. As a Customer Service / Technical Support Representative, you will be responsible for providing inbound customer support using a call flow guide, resolving technical issues related to hardware, software, and client products, and tracking, documenting, and retrieving information in databases. You will also be an amazing problem-solver, maintaining broad knowledge of client products and/or services, and delivering expert customer experiences with a smile.
To be successful in this role, you will need to have:
We significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. In this role, you will be provided with:
If you're looking for a remote work opportunity with a global organization that values its people and offers a range of benefits and career growth opportunities, then we want to hear from you. Apply today and discover why over 400,000 game-changers around the globe call Concentrix + Webhelp their employer of choice.
We offer a competitive hourly rate of $16.00 per hour, as well as a range of benefits, including:
If you're ready to reimagine your career and join a global organization that values its people, then apply today! Please provide a direct email address and we'll be in touch to discuss your application.
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