Imagine being part of a pioneering company that is redefining the frontier of Audio AI, impacting millions of individuals and leading developers worldwide. blithequark is a research and product company that has achieved remarkable milestones in a short span, including launching the first AI model to cross the threshold of human-like speech and raising a $180 million Series C round, valuing the company at $3.3 billion. As a rapidly scaling organization, we are just getting started, and we invite talented individuals to join our journey.
The AI landscape is evolving at an unprecedented pace, and blithequark is at the forefront of this revolution. Our innovative solutions have enabled individuals to read articles, voice over videos, and reclaim voices lost due to disability. Moreover, our technology has empowered leading developers and enterprises to create Conversational AI agents for support, sales, and education. As a Customer Success Professional in the Brazil region, you will play a vital role in driving the adoption and growth of our AI-powered solutions.
High-Velocity Environment: We thrive in a rapid experimentation setup, with lean autonomous teams and minimal bureaucracy, allowing us to move swiftly and adapt to changing circumstances.
Impact-Driven Culture: At blithequark, we focus on the impact you make, rather than your job title. Every team member is encouraged to take ownership of their work and strive for excellence in everything they do.
AI-First Approach: We leverage AI to drive faster results with higher quality, applying this mindset across the entire organization, from engineering to growth and operations.
Excellence Everywhere: We strive for excellence in every aspect of our work, ensuring that our products, services, and interactions meet the highest standards of quality.
Global Team: blithequark prioritizes talent over location, offering a unique opportunity to work with a diverse team of professionals from around the world.
Learning and Development: We provide an annual discretionary stipend towards professional development, empowering you to enhance your skills and knowledge.
Social Travel: Our annual discretionary stipend allows you to meet up with colleagues and build meaningful relationships, fostering a sense of community and camaraderie.
Annual Company Offsite: We bring the entire company together at a new location every year, providing a unique opportunity to connect with your colleagues and celebrate our achievements.
Co-Working Stipend: If you're not located near one of our main hubs, we offer a monthly co-working stipend to support your work and productivity.
Innovative Culture: As a member of the blithequark team, you'll be part of a generational opportunity to define the trajectory of AI, surrounded by talented professionals pushing the boundaries of what's possible.
As a Customer Success Professional in the Brazil region, you will be part of an early CS team with endless opportunities for impact. Your key responsibilities will include:
Partnering with the CS team to develop a scalable CS playbook and framework that supports our customers in the Brazil region.
Building, maintaining, and owning strong relationships with a book of 40-50 enterprise clients in the Brazil region.
Playing a key role in onboarding new clients and driving long-term adoption of multiple products.
Monitoring customer usage and adoption of our products to identify areas for improvement or revenue expansion.
Owning expansion and renewal of accounts within your book of business, driving towards best-in-class NRR results.
Owning your customer success KPIs (NRR/GRR) and contributing to CS OKR goals.
To succeed in this role, you should have:
5-7 years of previous experience in Customer Success in a fast-paced, SaaS organization.
Experience demonstrating and unlocking value for customers with technical, mission-critical products (such as conversational AI).
Commercial experience, with a proven track record of driving renewals and expansion for your book of business.
A strong builder mindset with a relentless focus on customer excellence and scalable product solutions.
Exceptional communication skills, with the ability to establish, nurture, and maintain relationships across all levels of customer organizations.
Strong analytical thinking and creative problem-solving skills to address diverse customer challenges and drive optimal outcomes.
Fluency in Brazilian Portuguese and English.
In addition to the requirements, we are looking for individuals with:
Excellent communication and interpersonal skills: The ability to build strong relationships with customers, colleagues, and stakeholders.
Strategic thinking: The capacity to develop and execute strategic plans to drive customer success and growth.
Problem-solving skills: The ability to analyze complex problems and develop creative solutions.
Adaptability and flexibility: The willingness to adapt to changing circumstances and priorities in a fast-paced environment.
Technical skills: Familiarity with SaaS products, conversational AI, and related technologies.
At blithequark, we are committed to supporting the growth and development of our team members. As a Customer Success Professional, you will have opportunities to:
Develop your skills and knowledge in customer success, sales, and marketing.
Take on new challenges and responsibilities as the company grows and evolves.
Collaborate with cross-functional teams, including sales, marketing, and product development.
Contribute to the development of our customer success strategy and playbook.
At blithequark, we pride ourselves on our innovative and dynamic work environment. Our company culture is built on the values of excellence, teamwork, and customer obsession. We offer a unique opportunity to work with a talented team of professionals who are passionate about AI and customer success.
We offer a competitive compensation package, including a salary, benefits, and perks. Our benefits package includes:
Health insurance: Comprehensive health insurance coverage for you and your family.
Retirement plan: A retirement plan to help you save for your future.
Paid time off: Generous paid time off to recharge and pursue your interests.
Professional development: Opportunities for professional growth and development, including training and education programs.
If you are a motivated and talented Customer Success Professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a member of our team, you will have the chance to make a real impact on our customers and contribute to the growth and success of our company. Don't miss out on this opportunity to join a pioneering company in the AI industry and take your career to the next level.
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