Introduction to blithequark
Are you ready to explore a world of possibilities, both at work and during your downtime? Join the blithequark family, and you'll venture to the far corners of the planet, develop your skills, and become the best version of yourself. As you embark on a new journey, you'll tackle challenges with flexibility and poise, acquiring new skills and propelling your career while having a great time. Feel free to advance both your personal and professional life and jump ahead!
About the Role
This position is a member of the Information Technology Group within the Information Technology Division, focusing on blithequark Customer Support. As a Customer Support Associate, you will be responsible for providing first-level issue troubleshooting via the phone for all hardware and software supported by the blithequark system wide. This is an exciting opportunity to join a dynamic team and contribute to the success of blithequark.
Key Responsibilities
- Provides resolution to issues that can be solved via the phone, and when necessary, refers more complex issues to a certified support specialist.
- Offers first-level support to end-users for PC hardware and Network (Windows 7/Windows XP environments) and Mainframe (UNIX/IBM) environments.
- Conducts issue identification for the Technology areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, Dot Matrix printers, and more.
- May interact with internal and external support teams and third-party vendors to identify and address core issues.
- Simulates or reproduces customer issues to determine operational difficulties.
- Maintains daily awareness of outages and issues system-wide.
- Escalates incidents to escalation teams to ensure customer resolution.
- Provides timely communication (verbal or written) to Level 2 support or other management personnel, as needed.
- Expeditiously consults Level 2 support or other management personnel regarding quality issues to determine effectiveness or policy.
- Stays at work beyond scheduled hours as needed and when approved.
- Maintains confidentiality regarding employee, company, and customer data.
- Demonstrates commitment to and compliance with all company and departmental policies, procedures, and practices.
Essential Qualifications
To be successful in this role, you will need:
- A Bachelor's degree or equivalent experience.
- 2+ years of Help Desk or customer support experience.
- 2+ years of troubleshooting experience with service desk environments.
- Knowledge and/or experience with internal server/mainframe applications, such as Offers, QIK, IBM/TSO/TPX, and Staff.
Preferred Qualifications
While not required, the following qualifications are preferred:
- Apple certification (Apple Genius).
- A+ Certification.
Skills and Competencies
To excel in this role, you will need:
- Strong interpersonal, written, and verbal communication skills.
- Ability to multitask in a fast-paced environment.
- Strong problem-solving and analytical skills.
Career Growth and Learning Benefits
At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Support Associate, you will have access to training and development opportunities to help you advance in your role and prepare for future opportunities. You will also be part of a dynamic team that values collaboration, innovation, and creativity.
Work Environment and Company Culture
blithequark is a company that values diversity, equity, and inclusion. We believe that our employees are our greatest asset, and we strive to create a work environment that is inclusive, supportive, and empowering. Our Employee Resource Groups are designed to connect our employees to our customers, suppliers, communities, and investors, helping employees reach their full potential and creating a welcoming workplace that reflects and exceeds the needs of our diverse world.
Compensation, Perks, and Benefits
As a Customer Support Associate at blithequark, you will be eligible for a range of benefits, including:
- Competitive salary: $28/hour.
- Comprehensive health benefits: medical, dental, prescription, and vision coverage.
- Wellness programs: access to tools, resources, and support to help you be your best self.
- 401(k) program: available upon hire, with company contributions available after one year.
- Additional benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
Conclusion
Are you ready to feel a tremendous sense of pride and fulfillment as you do your part to keep blithequark moving forward? Join our team as a Customer Support Associate and be part of a dynamic and inclusive workplace that values diversity, equity, and inclusion. Apply now to take the first step in your new career!
Apply Now