Introduction to blithequark
Are you ready to explore a world of possibilities, both at work and during your downtime? Join the blithequark family, and you'll venture to the far corners of the planet, grow your skills, and become the best version of yourself. As you embark on a new journey, you'll tackle challenges with flexibility and poise, acquiring new skills and propelling your career while having a great time. Feel free to advance both your personal and professional life and jump ahead!
Why You'll Love This Job
This position is a member of the Information Technology Group within the Information Technology Division, focusing on blithequark Customer Support. As a key player in our team, you will be responsible for providing first-level issue troubleshooting via the phone for all hardware and software supported by our systems worldwide. If you're passionate about delivering exceptional customer service and have a knack for technical problem-solving, this role is perfect for you.
Key Responsibilities
- Provides resolution to issues that can be solved via the phone, and when necessary, refers more complex issues to a certified support specialist.
- Offers first-level support to end-users for PC hardware and Network (Windows 7/Windows XP environments) and Mainframe (UNIX/IBM) environments.
- Conducts issue identification for the Technology areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, Dot Matrix printers, and more.
- May interact with internal and external support teams and third-party vendors to identify and address core issues.
- Simulates or reproduces customer issues to determine operational difficulties.
- Maintains daily awareness of outages and issues system-wide.
- Escalates incidents to escalation teams to ensure customer resolution.
- Provides timely communication (verbal or written) to Level 2 support or other management personnel, as needed.
- Expeditiously consults Level 2 support or other management personnel regarding quality issues to determine effectiveness or policy.
- Stays at work beyond regular hours as needed and when approved.
- Maintains confidentiality regarding employee, company, and customer data.
- Demonstrates commitment to and compliance with all company and departmental policies, procedures, and practices.
Essential Qualifications
To succeed in this role, you'll need:
- A Bachelor's degree or equivalent experience.
- 2+ years of Help Desk or customer support experience.
- 2+ years of troubleshooting experience with service desk environments.
- Knowledge and/or experience with internal server/mainframe applications, such as Offers, QIK, IBM/TSO/TPX, and Staff.
Preferred Qualifications
While not required, the following qualifications are preferred:
- Apple certification (Apple Genius).
- A+ Certification.
Skills and Competencies
To excel in this role, you'll need:
- Strong interpersonal, written, and verbal communication skills.
- Ability to multitask in a fast-paced environment.
- Strong problem-solving and analytical skills.
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping you grow both personally and professionally. You'll have access to:
- Comprehensive training programs to enhance your skills and knowledge.
- Opportunities for career advancement and professional growth.
- A supportive and inclusive work environment that encourages learning and development.
Work Environment and Company Culture
At blithequark, we value diversity, equity, and inclusion. Our workplace is built on a foundation of respect, empathy, and understanding. You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and making a positive impact on the world.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- A hourly rate of $28.
- Comprehensive health benefits, including medical, dental, vision, and prescription coverage.
- 401(k) program with company match.
- Flexible spending accounts and health savings accounts.
- Employee assistance programs, including mental health support and employee discounts.
- Opportunities for professional growth and development.
Conclusion
If you're passionate about delivering exceptional customer experiences and have a knack for technical problem-solving, we want to hear from you! Join the blithequark team and become part of a dynamic and inclusive workplace that values diversity, equity, and inclusion. Apply now and take the first step towards an exciting and rewarding career with blithequark!
Apply Now